PBX Technician jobs in United States
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Tyto Athene, LLC · 16 hours ago

PBX Technician

Tyto Athene is searching for a PBX Technician to join their team. The role involves managing telephony-related tasks, including installation, troubleshooting, and repairs of various telecommunications devices for Novant Health Telecom and customers.

Information Technology
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Work & Life Balance
Hiring Manager
Casey Gutmann
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Responsibilities

All adds, moves, changes required by Novant Health Telecom or customer thru Service Now Incident and work order process (RITM) which can include the following:
Conversing and working with customers on installation and troubleshooting of all telephony related devices
Any work telecommunications related directed from Novant Telecommunication Director, Managers or Supervisors
Any New phone installs
All phone database troubleshooting
All phone repairs:
Phone replacement (Driving to site as required)
Patch cord replacement at set
Handset replacement
Handset cord replacement
Anything Voice mail related
Anything basic AA programming related
Configuration of Grandstream/Mediatrix SIP to Analog gateways
Work with Novant Infrastructure for IP address reservations for Gateways
Build of analog lines in C20
All patching in patch panels or cross connecting of jumpers in MDF/IDF
Connecting and testing devices
Assist Novant Telecom with updating documentation of telecom spreadsheets for IP addresses etc
Work with Novant data Infrastructure as needed to troubleshoot data connectivity to phones etc

Qualification

Telephony troubleshootingAnalog configurationService NowDocumentation updatingCustomer communication

Required

Experience with telephony related devices installation and troubleshooting
Ability to converse and work with customers
Experience with Service Now Incident and work order process (RITM)
Experience with phone database troubleshooting
Ability to perform phone repairs including replacement of phones, patch cords, handsets, and cords
Knowledge of voicemail and basic AA programming
Experience with configuration of Grandstream/Mediatrix SIP to Analog gateways
Ability to work with Novant Infrastructure for IP address reservations for Gateways
Experience in building analog lines in C20
Ability to perform patching in patch panels or cross connecting of jumpers in MDF/IDF
Experience in connecting and testing devices
Ability to assist with updating documentation of telecom spreadsheets for IP addresses
Ability to work with Novant data Infrastructure to troubleshoot data connectivity to phones

Company

Tyto Athene, LLC

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At Tyto Athene, we help turn Data to Dominance.

Funding

Current Stage
Late Stage

Leadership Team

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Dennis Kelly
Chief Executive Officer
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Peter O'Donoghue
Chief Technology Officer
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Company data provided by crunchbase