FirstEnergy · 5 hours ago
Business Analyst - Continuous Improvement
Akron, OH
Full-time
Onsite
Entry Level
2+ years expFirstEnergy is a forward-thinking electric utility committed to safety, reliability, and operational excellence. The Continuous Improvement Business Analyst will identify and implement improvements to enhance efficiency, reduce redundancies, and optimize operations while ensuring customer satisfaction. This role involves collaborating with various departments to support a culture of continuous improvement and delivering exceptional service to key stakeholders.
Clean EnergyEnergyEnergy EfficiencyInformation Services
No H1B
Responsibilities
Identify opportunities and work with the business unit on process improvement, waste reduction, and cost optimization
Conduct detailed analysis of current processes, using tools like process mapping, value stream mapping, root cause analysis tools, and data analysis to understand pain points, inefficiencies, and root causes of problems
Gather and analyze data, including performance metrics and KPIs, to quantify process inefficiencies and track improvements over time
Lead and participate in workshops and other initiatives to drive process enhancements and engage team members in problem-solving
Collaborate with various departments and stakeholders to ensure alignment and support for improvement initiatives, adopting a collaborative approach to change
Establish metrics to track progress and measure the impact of improvement initiatives, reporting on project status, savings, and outcomes to senior leadership
Apply controls and provide ongoing support to ensure that optimized processes are effectively implemented and maintained by teams, preventing lapses and embedding improvements in daily operations
Remain updated on industry trends and best practices by continuously researching and learning about new technologies, methodologies, and best practices
Evaluate potential improvement projects based on their financial impact and prioritize those that offer the highest return on investment and or base O&M reductions
Assess the financial implications of different improvement strategies and choose the most impactful solutions based on data and analysis
Utilize and develop tools to maximize asset value through sound strategy, informed decision-making, and business process and tool development
Developing predictive and prescriptive models using statistical techniques, software, and machine learning algorithms to forecast future trends and outcomes
Develop reports using platforms such as Oracle BIP, Toad Database, RapidMiner, Python, and other tools through data visualization tools
Participate in periodic release process regression testing as needed
Build and maintain models to enable and improve data-driven decision-making
Focus on safety and compliance by applying continuous improvement to ensure adherence to safety regulations and industry standards
Additional hours of labor may be required during storm restoration so that we may meet the needs of our Customers
Qualification
Required
Bachelor's degree in business, data science, statistics, mathematics, computer science, or engineering, in lieu of degree, two years of related experience required
Related experience includes but is not limited to process improvement and optimization efforts, financial management and change management
Experience in managing and delivering CI projects, meeting deadlines, and budgetary requirements, is also necessary
Proven expertise in electric utility operations, ability to drive operational excellence, and innovation
Analyze and interpret data to identify areas for improvement and measure the effectiveness of implemented changes
Capabilities to analyze key financial ratios to evaluate performance and identify areas for improvement or potential risks
Deep understanding and experience with Continuous Improvement methodologies
Skills in mapping current state processes and identifying bottlenecks or inefficiencies
Ability to plan, execute, and manage continuous improvement projects effectively, including setting timelines, managing resources, and tracking progress
Strong written and verbal communication skills to effectively communicate with team members and stakeholders
Willingness to adapt to changing priorities and learn new skills and methodologies
Ability to work independently and manage one's own workload
Proficiency in Microsoft Office tools, including Excel, PowerPoint, Word, Visio and other business-unit specific applications
Experience with development of applications within Power BI, Power Apps, Power Automate, SharePoint, Dataverse and Copilot
Creation of analytics using Power Query and DAX in Power BI
Familiarity with all phases of Software Development Life Cycle (SDLC) which includes gathering and analyzing business requirements, functional/technical specifications, designing, developing, testing, deploying the applications and providing production support
Working knowledge of stage-gate project lifecycle processes
Knowledge of streamlining processes in areas like call centers while enhancing customer experience
Knowledge of employing modern utility solutions and technologies to enhance efficiency and reliability in the field operations
Demonstrate a questioning attitude to learn, grow produce results and work across FirstEnergy to develop relationships and deliver results
Develop effective working relationships with employees at all levels
Ability to deliver quality, accurate work within established deadlines
Excellent time management skills
Ability to lead by example
Demonstrate a questioning attitude
Benefits
Competitive pay plus incentive compensation
A company-sponsored pension plan
401(k) savings plan with matching employer contribution
A choice of medical, prescription drug, dental, vision, and life insurance programs
Skills development training with tuition reimbursement
Company
FirstEnergy
We are a forward-thinking electric utility centered on integrity, powered by a diverse team of employees committed to making customers’ lives brighter, the environment better and our communities stronger.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.55BKey Investors
US Department of Energy
2024-11-14Grant· $50M
2023-05-01Post Ipo Debt· $1B
2018-01-22Post Ipo Equity· $2.5B
Leadership Team
Charles E. Jones
President and Chief Executive Officer Member
John Somerhalder
Interim President and Chief Executive Officer
Recent News
2026-01-09
2025-12-19
2025-12-17
Company data provided by crunchbase