IT Helpdesk Support Tier 2 jobs in United States
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TEKsystems · 19 hours ago

IT Helpdesk Support Tier 2

positionHappy Valley, OR
timeContract
remoteOnsite
seniorityEntry, Mid Level
money$23/hr - $29/hr
date2+ years exp

TEKsystems, a leading provider of business and technology services, is hiring a Helpdesk Technician Tier 2 for a long-term opportunity. The role involves diagnosing and resolving computer, software, and network issues, providing technical support to end users, and managing user accounts and configurations.

Information Technology
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H1B Sponsor Likelynote

Responsibilities

Diagnose and triage computer, software, and network issues to determine priority and resolution path
Install, configure, upgrade, and support PC hardware, software, operating systems, and printers
Provide technical support to end users via phone, web, and remote support tools
Set up new user accounts, email accounts, and mobile/desktop email configurations
Assist users with password resets and access-related issues
Troubleshoot and resolve hardware, software, and connectivity problems; escalate issues to higher-tier support as needed
Document troubleshooting steps, resolutions, and customer network configurations
Support onsite technical needs and coordinate escalation activities

Qualification

Helpdesk experienceNetworking protocols knowledgeTechnical support experienceVOIP technology experienceMicrosoft certificationsWindows 10 supportMAC OS supportMSP experience

Required

2-4 years of helpdesk experience or working with a helpdesk/IT provider

Preferred

VOIP technology experience a plus
Knowledge of networking protocols and concepts (VPN, Routing, Ports, TCP/IP, Network analysis tools) preferred
Network+, A+, Microsoft MD-100, Microsoft MD-101 Certifications are a plus
Knowledge or hands-on experience providing technical support to users using Windows 10 and server versions, MAC OS, and other mainstream applications preferred
Previous MSP experience is a plus but not required

Benefits

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

Company

TEKsystems

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At TEKsystems, they understand people. Every year they deploy over 80,000 IT professionals at 6,000 client sites across North America,
dateFounded in 1994
location
Hanover, Maryland, USA
people-size10001+ employees
web-link
http://www.teksystems.com

H1B Sponsorship

TEKsystems has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (46)
2024 (52)
2023 (33)
2022 (22)
2021 (36)
2020 (53)

Funding

Current Stage
Late Stage

Leadership Team

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Ryan Skains
Vice President, TEKsystems Global Services
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