Apoyo Financiero, Inc. · 3 hours ago
Customer Service Representative Bilingüal (english spanish)
Fresno, CA
Full-time
Onsite
Entry Level
$19/hr - $20/hr
1+ years expApoyo Financiero Inc is a fast-growing specialty lender serving underbanked communities across California. They are seeking success-driven customer service team players who are passionate about financial and lending services and working with the public, providing necessary training for professional growth in the lending industry.
Consumer LendingFinanceFinancial ServicesLending
Responsibilities
Collections Management : Managing daily outreach via calls and messages to negotiate payment agreements and follow up on commitments
Campaigns and Prospecting : Executing renewal campaigns, managing leads, and scheduling appointments with clients
Customer Service: Utilizing active listening to identify client needs and deliver effective solutions
Administration and Operations: Supporting log control, maintaining office order, and performing general administrative tasks
Qualification
Required
Minimum 1 year of customer service experience (Retail, Sales, Financial Services)
Service-oriented and able to resolve customer grievances
Strong phone presence and experience dialing multiple calls per day (50 calls daily minimum)
Bilingual (English/Spanish)
Numeric data skills and accuracy with computer (typing speed 40 wpm minimum, use of word, excel)
Self-motivated and a strong desire for professional growth
Open to receive constant feedback and willing to become an expert on credit business
Exceptional attendance and punctuality
Proactive attitude
Ability to thrive in a fast-paced environment while adhering to company policies and fostering teamwork
Preferred
Experience in sales and collections preferred
High School diploma or College preferred
Benefits
Medical benefits.
401(K) Retirement plan.
Generous PTO
Paid holidays
Paid sick days
Paid bereavement days for direct family members
Paid vacation days
An inspiring career path that will benefit you, your family and your community.
Growth and training career opportunities into leadership roles.
$350 Employee Referral Bonus
Company
Apoyo Financiero, Inc.
Apoyo Financiero is a fast-growing specialty lender serving underbanked communities across California.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$2.48MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $2.48M
Leadership Team
Jeff Cohen, MBA, CPA
Chief Financial Officer
Recent News
LatinFinance
2025-03-12
Company data provided by crunchbase