DraftKings Inc. · 1 hour ago
Product Manager II, CX
Boston, MA
Full-time
Onsite
Mid, Senior Level
$118K/yr - $147K/yr
5+ years expDraftKings Inc. is a technology company that is shaping the future of customer experiences through AI. As a Product Manager II, CX, you will lead high-impact initiatives to enhance the Customer Platform, focusing on delivering AI-powered solutions and streamlining workflows for customer support agents.
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Responsibilities
Own the end-to-end product lifecycle for Customer Platform capabilities, from roadmap definition and opportunity discovery to launch and iteration
Lead the design and rollout of AI-powered features like prompt libraries, model evaluation methods, and governance frameworks
Translate agent workflows and business needs into scalable product requirements and delivery plans
Partner with Analytics and Data Science to define success metrics, test hypotheses, and evaluate performance
Collaborate with Engineering to deliver robust APIs, integrations, and infrastructure that support both innovation and stability
Balance long-term strategic initiatives with operational priorities like regulatory compliance and enterprise-wide projects
Foster cross-functional alignment through clear communication of goals, progress, and trade-offs
Stay ahead of platform and AI trends to inform roadmap decisions and product strategy
Qualification
Required
At least 5 years of experience in Product Management, ideally focused on platforms or customer experience
Hands-on experience with AI product development, including prompt iteration, model evaluation, and governance
Strong data fluency and ability to align product strategy with measurement and reporting infrastructure
Solid understanding of APIs, integrations, and data pipelines, with experience partnering closely with technical teams
Track record of managing complex roadmaps and delivering high-impact features in fast-paced environments
Strong stakeholder management and communication skills, with the ability to influence at multiple levels
Curiosity for CX operations and a passion for building tools that reduce friction and improve workflows
Bachelor's Degree in a related field such as Computer Science, Business, or Information Systems
Benefits
Bonus
Equity
Benefits as applicable
Company
DraftKings Inc.
It's simple, we believe life is more fun when you're in on the action.
1001-5000 employees
H1B Sponsorship
DraftKings Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (5)
2022 (38)
2021 (27)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$1.64BKey Investors
Michael JordanManhattan Venture Partners (MVP)Eldridge Industries
2025-03-04Post Ipo Debt· $600M
2024-06-06Post Ipo Equity· $324.04M
2020-09-02Post Ipo Equity
Leadership Team
Jason Robins
CEO and Co-Founder
Alan Ellingson
Chief Financial Officer
Recent News
2026-01-22
2026-01-18
Company data provided by crunchbase