Manager - Customer Service & Logistics jobs in United States
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KK Group · 12 hours ago

Manager - Customer Service & Logistics

positionLenexa, KS
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp

KK Group is a leading systems supplier to the renewable energy industry, and they are seeking a Manager – Customer Service & Logistics to lead their U.S. customer service, warehouse, and distribution operations. The role involves ensuring a strong customer experience, overseeing order handling, and driving continuous improvement initiatives within the team.

Clean EnergyEnergyRenewable Energy
Hiring Manager
Nicolai Bach Bundgaard
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Responsibilities

Lead, coach, and develop the Customer Service and Warehouse team in the U.S
Ensure high-quality customer service and consistent communication standards
Oversee end-to-end customer order handling, including intercompany orders to manufacturing sites in Denmark, Poland, and India
Coordinate order progress, shipment timelines, and delivery performance to ensure on-time, in-full deliveries
Work closely with warehouse and distribution partners to plan shipments, optimize inventory, and secure timely dispatch
Act as escalation point for complex customer, order, and logistics issues
Ensure compliance with internal procedures and external regulations related to logistics and distribution
Maintain accurate order, logistics, and master data in the ERP system (Microsoft D365 preferred)
Monitor and follow up on KPIs related to customer service, logistics, warehouse, and distribution performance
Drive continuous improvement initiatives to increase efficiency, accuracy, and scalability

Qualification

Customer service managementLogistics operationsERP systemsPeople managementAnalytical skillsExcel proficiencyStakeholder managementContinuous improvementSafety focusSupply chain experienceProblem-solvingAttention to detailCommunication skills

Required

5+ years of experience within customer service, logistics, supply chain, or order management
2–3 years of people management experience, preferably in an international environment
Strong understanding of end-to-end order-to-cash, logistics, warehouse, and distribution processes
Solid experience working with ERP systems; Microsoft D365 is strongly preferred
Strong skills in Excel and good working knowledge of Outlook and Microsoft Teams
Excellent communication and stakeholder management skills
Strong analytical and problem-solving abilities with a structured and hands-on mindset
High attention to detail combined with the ability to manage multiple priorities
Strong safety focus

Preferred

Experience from an industrial or renewable energy environment is an advantage (wind industry preferred)

Benefits

An attractive and competitive U.S. benefits package

Company

KK Group

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KK is a global leader in power, controls, cooling, and monitoring solutions for renewable energy and high-energy industries.
dateFounded in 1978
location
Ikast, Midtjylland, DNK
people-size5001-10000 employees
web-link
https://www.kkwindsolutions.com/

Funding

Current Stage
Late Stage
Total Funding
$71.21M
Key Investors
Nordic Investment Bank
2023-03-02Debt Financing· $71.21M

Leadership Team

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Mauricio F. Quintana
Chief Executive Officer
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