Ovation Law Firm · 8 hours ago
Legal Intake Specialist - Personal Injury
Lehi, UT
Full-time
Onsite
Entry Level
$20/hr - $20/hr
1+ years expOvation Law Firm is a fast-growing, consumer-focused law firm committed to delivering exceptional legal services. They are seeking a high-energy, empathetic Legal Intake Specialist to serve as the first point of contact for individuals seeking legal help after an injury, guiding them through the early stages of their legal journey with compassion and urgency.
Law Practice
No H1B
Responsibilities
Respond to incoming inquiries via phone, web forms, and chat in real time, providing rapid, attentive support to individuals seeking legal help after an injury
Conduct concise (5–8 minute), compassionate discovery calls to gather and assess essential case details such as incident information, injuries, liability, and insurance status
Apply proprietary scripts and strict qualification criteria to quickly determine whether a case is a fit for partner legal teams
Use an assumptive, sales-minded approach to perform live warm transfers to law firms or schedule timely callbacks for qualified leads
Accurately document all caller information, case details, and outcomes in Salesforce, ensuring data accuracy and completeness
Manage follow-ups for pending leads, maintaining an organized pipeline and re-engaging prospects who were not ready to proceed on initial contact
Qualification
Required
At least 1 year of experience in a high-volume call center, customer service, or medical/legal office environment
Exceptional verbal communication skills with the ability to mirror a caller's tone, demonstrate empathy, and build rapport quickly
Sales-minded approach focused on educating callers and guiding them toward taking action on their personal injury matter
Tech-savvy and comfortable typing 45+ WPM while speaking with callers and navigating multiple software platforms simultaneously
Available to work Monday through Friday, 8:00 AM–5:00 PM Mountain Time
Preferred
Personal injury intake experience
Experience with Salesforce
Bilingual (English/Spanish)
Benefits
Performance based incentives.
Paid time off (PTO) with increases based on tenure.
Opportunity to work closely with leadership and legal professionals in a growing, modern law firm.
Company
Ovation Law Firm
Ovation Law Firm is a consumer-focused law firm dedicated to helping people take on powerful companies and win.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase