Sanofi · 1 day ago
Sr. Manager, PSS Specialty Pharmacy Performance and Insights
United States
Full-time
Remote
Senior Level
5+ years expSanofi is an R&D-driven, AI-powered biopharma company committed to improving people’s lives. The role involves supporting Specialty Pharmacy Partners to enhance patient experiences and improve compliance with prescribed therapies through performance insights and strategic initiatives.
Health CareLife SciencePharmaceuticalTherapeutics
Responsibilities
Effectively communicate with relevant functional areas / personnel and provide account level insights to establish institutional knowledge
Partner with Reimbursement and Market Access teams to attain expected results for payer plan changes/modifications
Collaborate with Sales and Brand Marketing counterparts and provide specific HCP and payer insights
Ensure compliance with all manufacturers’ corporate policies, applicable laws and industry standards
Provide support and educate on non-promotional processes including services provided by external patient support partners (Copay, Free Drug, Quick Start, PA Support)
Have exceptional attention to detail in analyzing data and identify areas of opportunity
Create strategic relationships with each assigned Specialty Pharmacy and effectively manage pull through performance
Exceptional working knowledge of Specialty Pharmacy Practice Operations including understanding of the patient and HCP experience
Oversight of Pharmacy Key Metrics to identify trends related to the patient journey and manage the specialty pharmacy to identify actions that can improve the patient experience
Determine/Implement Pharmacy Process Improvement plans to increase the Pharmacy's Key Metric Results
Lead Cross Functional Pharmacy Quarterly Business Reviews, including scheduling and confirming areas of opportunity with the pharmacy to support Sanofi’s business
Daily Operational management of the pharmacies meeting requirements of internal and external customers
Invoice management for the Enhanced Specialty Services provided by the specialty pharmacies
Guide analytical stakeholders to build/determine pharmacy performance key metrics and understand what is impacting the key metrics in partnership with trade
Provide insights based on data metrics and action plans in coordination with Specialty Liaison
Support Sanofi’s data aggregation partner to identify opportunities for data quality and accuracy, identify opportunities for improvement and follow through on action plans: timeliness; completeness; accuracy; etc
Ability to think strategically and create HCP & Patient solutions identified through data assessment
Proactively identify performance against KPI’s. Lead performance monitoring with accountable owners ensuring proactive identification of potential risks to project timelines or expected impact. Provide regular updates across appropriate teams
Identify adherence and conversion rate opportunities to drive improvement to patient experience
Develop interventions and actions that will improve overall performance and partner with analytical stake holders to develop interventions
Support end to end patient journey and process flows
Evaluate core vs enhanced services and provide recommendations or changes to continuously improve patient experience
Synthesize data and develop narratives for different stakeholders based on performance insights
Manage a process to memorialize all escalations and channel information to the Quality Improvement Team for evaluation and delivering process improvements to improve the patient experience
Drive the end-to-end management of key ad-hoc projects/data request/insights dashboard to support delivery of best-in-class PSS execution
In collaboration with Leadership Team create a mindset of continuous improvement and execution excellence in service to the positive impact for the patient across the organization
You will be a member of the Strategy & Operations Planning Leadership Team and model executive presence and an enterprise mindset
You will foster strategic alignment and close collaboration between cross-functional, alliance and department teams
You will ensure processes are set to support an agile working environment and ability to deliver excellence in execution
You will be a driver that continuously seeks opportunities to share areas of improvement across the department and cross-functional organization
You will be a key player in establishing an environment of transparency, collaboration, thoughtful risk-taking, and culture of innovative thinking and continuous improvement
Qualification
Required
Self-starter with strong project management and leadership skills
Specialty Pharmacy business knowledge and understanding of key market dynamics in PSS
Financial and analytical skills
High situational and personal awareness
Appetite for challenge and stretch
Structured, with strong communication skills including writing
Ability to work cross-functionally, strong team player
Ability to deal with ambiguity and work in autonomy with limited guidelines
Ability to prioritize and assess business needs to make decisions to drive progress
Innovative thinker
5+ years in Pharmacy environment with project management experience
3+ years in Specialty Pharmacy or Patient Support Services experience preferred
Experienced in leading by influence and drive in matrix driven project teams / organizations
Agile mindset and practice: ensure the correct pace of the acceleration being outcome goal oriented
2+ years in driving data insights and recommended actions to improve Pharmacy or Patient Support Services Programs
Demonstrated ability to challenge status quo, be persistent and resilient
Preferred
Pharmacy degree
MBA
Benefits
High-quality healthcare
Prevention and wellness programs
At least 14 weeks’ gender-neutral parental leave
Company
Sanofi
Sanofi is a global biopharma company focused on prescription drugs, vaccines, and treatments for chronic, rare, and infectious diseases.
10001+ employees
H1B Sponsorship
Sanofi has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (68)
2023 (59)
2022 (78)
2021 (38)
2020 (38)
Funding
Current Stage
Public CompanyTotal Funding
$6.97BKey Investors
Blackstone Life SciencesEvotec
2025-10-28Post Ipo Debt· $3B
2025-06-17Post Ipo Debt· $1.74B
2025-03-05Post Ipo Debt· $1.59B
Leadership Team
Paul Hudson
Chief Executive Officer
Francois-Xavier Roger
Chief Financial Officer
Recent News
BioWorld Financial Watch
2026-02-04
Company data provided by crunchbase