IT Help Desk Technician I jobs in United States
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Switch · 8 hours ago

IT Help Desk Technician I

positionLas Vegas, NV
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level
date0+ years exp

Switch is a company that designs, builds, and operates data centers, focusing on innovative technology solutions. The IT Help Desk Technician I provides first-level technical support to team members, resolving hardware and software issues while ensuring smooth day-to-day IT operations.

Information Technology & Services
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H1B Sponsor Likelynote

Responsibilities

Provide first-level technical support by phone, ticketing system, and remote tools
Troubleshoot common Windows, email, hardware, and application issues
Monitor the help desk queue and resolve tickets based on priority and order received
Escalate issues that fall outside documented procedures or access levels
Set up and deploy workstations, peripherals, and standard software
Create, modify, and disable user accounts in Active Directory
Assist with employee onboarding and offboarding IT tasks
Document issues, resolutions, and internal procedures in the ticketing system

Qualification

Windows supportActive DirectoryHelp desk ticketingCompTIA A+ certificationPC troubleshootingCustomer serviceTeam collaborationAttention to detail

Required

Basic experience supporting Windows desktop environments
Familiarity with Active Directory user and computer management
Experience using a help desk ticketing system
Ability to troubleshoot common PC hardware and software issues
CompTIA A+ certification required
Valid driver's license and reliable transportation for on-site work
0–2 years of experience in an IT support or help desk role

Preferred

Additional certifications such as Network+, Security+, ITIL, or Microsoft are a plus

Benefits

Generous Benefits Package - Switch provides comprehensive coverage for you and your family that can be tailored to fit your personal needs, and more!

Company

Switch

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Switch was founded in 2000 by CEO Rob Roy and stands at the forefront as the premier data center designer, builder and operator, owning 100% of its land and facilities.
dateFounded in 2000
location
Las Vegas, Nevada, US
people-size1001-5000 employees
web-link
https://www.switch.com

H1B Sponsorship

Switch has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)

Funding

Current Stage
Late Stage

Leadership Team

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Gabe Nacht
Chief Financial Officer
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Madonna Park
Chief Financial Officer
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Recent News

PR Newswire
Switch Expands Credit Facilities, Raising $20 Billion Since 2024
2025-07-15
PR Newswire
Switch Certificate Adds to North's Sustainability Accolades
2025-04-22
PR Newswire
Switch Announces $3.5 Billion in Securitized Debt Financings
2025-03-26
Company data provided by crunchbase