Byram Healthcare · 6 hours ago
BYRAM HEALTHCARE Customer Service Representative
Torrance, CA
Full-time
Onsite
Entry Level
1+ years expByram Healthcare is part of Accendra Health, which aims to make healthcare more accessible. The Customer Service Representative plays a vital role in providing positive customer service experiences, addressing patient concerns, and processing orders in a high-volume inbound call center.
Health CareHospitalNutrition
Responsibilities
Review and Process orders via fax and electronic platforms
Make outbound calls to patients and referrals as needed
Utilize tools and resources to assist in order entry
Use full product knowledge of Byram therapies to service patients
Communicate effectively with patients, teammates healthcare professionals and sales team
Consistently meet required Key Performance Indicators (KPI’s)
Perform other duties as required
Qualification
Required
High School Diploma or equivalent required
1-2 years of customer service experience required
Excellent written and verbal communication skills
Proficient with MS Office and the ability to navigate multiple platforms
Ability to learn our brand products and therapies
Strong customer service skills with the ability to resolve patient concerns
Demonstrate soft skills to enhance patient experience
Preferred
Call center experience preferred
Benefits
Medical, dental, and vision care coverage
Paid time off plan
401(k) Plan
Flexible Spending Accounts
Basic life insurance
Short-and long-term disability coverage
Accident insurance
Teammate Assistance Program
Paid parental leave
Domestic partner benefits
Mental, physical, and financial well-being programs
Company
Byram Healthcare
Byram has been a national leader in disposable medical supply delivery since 1968.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Fox Paine & Company
2017-05-02Acquired
1999-02-17Private Equity
Leadership Team
Nicholas Piecora
Chief Information Officer
Recent News
Company data provided by crunchbase