Eli Lilly and Company · 3 hours ago
Associate Director - Product Manager - Consumer Services
Indianapolis, IN
Full-time
Onsite
Senior Level, Lead/Staff, Director/Executive
$124K/yr - $183K/yr
7+ years expEli Lilly and Company is a global healthcare leader headquartered in Indianapolis, Indiana. They are seeking a Product Manager for Consumer Services to lead the adoption of AI in consumer identity, enrollment, and engagement, improving access and consistency across digital platforms.
BiotechnologyHealth CareMedicalPharmaceutical
Responsibilities
Own the vision, lifecycle, and governance of Consumer Data Products (schemas, SLAs, lineage) to support real‑time personalization and intelligent automation
Define data quality standards (completeness, freshness, accuracy) and scalable integration patterns with CRM, identity, and enterprise platforms
Partner with analytics to convert insights into product changes that improve onboarding speed, adherence, and satisfaction
Own the roadmap for AI‑orchestrated enrollment and engagement integrated with identity, consent, and CRM—reducing hand‑offs and drop‑offs across the journey
Deliver agentic assistance (e.g., proactive next best action, context‑aware guidance, smart forms) and predictive personalization tuned to brand and therapy needs
Lead product launch excellence for AI‑infused features—readiness planning, validation, rollout, and measurement across consumer touchpoints
Define success metrics (e.g., enrollment completion, time‑to‑first‑value, activation, CSAT) and drive continuous optimization through experimentation
Establish responsible AI guardrails and validation approaches in partnership with privacy, legal, compliance, and data governance
Define product standards for AI feature development (prompt patterns, human‑in‑the‑loop controls, evaluation frameworks) and codify them as reusable playbooks
Create a cross‑functional cadence (with engineering, design, and marketing) that links AI feature health to business outcomes and brand objectives
Qualification
Required
Bachelor's degree in Business, Information Technology, Life Sciences, or a related STEM field
7+ years of progressive experience in product management, reimbursement, or related roles within the pharmaceutical or healthcare industry
Proven track record of leading diverse, cross-functional teams and delivering complex projects in a regulated environment
Strong product leadership across digital and data ecosystems; ability to translate consumer needs into platform capabilities
Experience with AI-enabled solutions (e.g., virtual agents, dynamic personalization, predictive workflows)
Excellent communication and collaboration skills, with the ability to influence stakeholders at multiple levels and foster an inclusive team culture
Experience in managing budgets, vendor relationships, and project timelines
Ability to drive innovative change and align teams to common business processes
Prior ownership of consumer identity/enrollment capabilities or consumer data products
Experience in regulated industries (healthcare, life sciences)
Familiarity with CRM platforms, digital health solutions, virtual case management, and AI‑driven process optimization
Benefits
Company bonus
Eligibility to participate in a company-sponsored 401(k)
Pension
Vacation benefits
Eligibility for medical, dental, vision and prescription drug benefits
Flexible benefits (e.g., healthcare and/or dependent day care flexible spending accounts)
Life insurance and death benefits
Certain time off and leave of absence benefits
Well-being benefits (e.g., employee assistance program, fitness benefits, and employee clubs and activities)
Company
Eli Lilly and Company
We're a medicine company turning science into healing to make life better for people around the world.
10001+ employees
H1B Sponsorship
Eli Lilly and Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (514)
2024 (236)
2023 (167)
2022 (133)
2021 (57)
2020 (52)
Funding
Current Stage
Public CompanyTotal Funding
$6.5M2024-02-12Post Ipo Debt· $6.5M
1978-01-13IPO
Leadership Team
David Ricks
Chair, CEO
Lucas Montarce
Executive Vice President and Chief Financial Officer
Recent News
2026-02-04
2026-02-04
Company data provided by crunchbase