ePlus inc. · 10 hours ago
Service Coordinator
Rochester, NY
Full-time
Onsite
Entry Level
$24.04/hr - $33.65/hr
2+ years expePlus is a technology solutions provider that values collaboration and innovation. They are seeking a Service Coordinator to assist the Professional Services Team by supporting project managers and coordinators in day-to-day operations to ensure customer needs are met and internal standards are followed.
Cloud ComputingSoftwareInformation TechnologyData CenterIT Management
Responsibilities
Enter quotes and orders into applicable Professional Services Automation tool(s)
Work with the sales and engineering teams to ensure that all project-related documents, including Statements of Work (SOWs), customer purchase orders, timesheets and job costing documents are properly completed
Create vendor purchase orders and process invoices for payment
Collaborate with the sales & engineering teams to keep projects on schedule
Efficiently identify and solve project issues
Work with the sales team to resolve any client service issues
Keep management informed of any project-related issues
Maintain engineer schedule and follow-up on timesheet submission
Obtain project completion signatures & ensure timely invoicing
Maintain data in applicable systems in order to ensure accurate reporting
Ensure that legal project documents are completed and signed
Review all project documentation for compliance with accounting standards
Proofread presales and post sales SOWs and proposals
Qualification
Required
2+ years of experience in an administrative, coordination, and/or operations role
Proficiency with Microsoft Office (Excel, Word, Outlook) and comfort learning new systems/tools
Strong attention to detail and ability to proofread documents for accuracy and completeness
Excellent organizational skills with the ability to manage multiple priorities, deadlines, and follow-ups
Professional written and verbal communication skills, including confidence working cross-functionally (sales, engineering, PMs)
Customer-focused mindset with the ability to handle service issues tactfully and efficiently
Basic understanding of business documentation workflows, such as purchase orders, invoices, timesheets, and service deliverables
Problem-solving skills to identify project issues, escalate appropriately, and support resolution
Ability to maintain accurate records and update systems to support reporting, invoicing, and compliance
High integrity and discretion when handling legal/project documents and financial information
Preferred
Billing experience
Basic accounting knowledge is a plus
IT industry experience
Bachelor's degree
Benefits
Full range of medical, financial, and/or other benefits
401(k) eligibility
Employee stock purchase program
Various paid time off benefits such as vacation, sick time, and personal leave
Company
ePlus inc.
ePlus is a customer-first, services-led, results-driven and trusted industry leader that helps organizations secure, modernize, optimize, and scale every aspect of their IT infrastructure.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1996-11-22IPO
Leadership Team
Mark Marron
CEO
Elaine Marion
Chief Financial Officer
Recent News
legacy.thefly.com
2026-02-05
Morningstar.com
2026-02-04
Company data provided by crunchbase