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Pax8 · 9 hours ago

Help Desk Technician L1

Denver, CO

Full-time

Onsite

Entry Level

$30K/yr - $45K/yr

2+ years exp

Pax8 is a company that values teamwork and continuous learning, and they are seeking a Help Desk Technician (Tier 1 Desktop Support) who enjoys solving technical issues. In this role, you will be the first point of contact for customers, providing technical assistance and ensuring a positive experience.

Cloud ManagementEnterprise SoftwareInfrastructureMarketplace

H1B Sponsor Likely

Responsibilities

Serve as the first point of contact for customers seeking technical assistance

Provide first level help desk support by performing basic troubleshooting and resolving requests for partners’ end users

Communicate clearly and professionally by phone, email, and screen‑sharing sessions, explaining technical issues in a way that is easy to understand

Prioritize and resolve technical issues with patience and empathy, including when customers are feeling stressed or frustrated

Create and manage support tickets for all incidents, changes, and problems

Follow the ticketing process for every case so work is clearly tracked and the team has a complete view of each issue

Thoroughly document each issue, the steps you take, and the outcome

Escalate issues to second level support or a senior help desk technician when needed, ensuring a smooth and timely hand‑off

Gather customer feedback, questions, and suggestions during your interactions

Share feedback with internal teams to help improve tools, processes, and services

Work closely with your teammates so customers feel recognized, informed, respected, and supported at every step

Qualification

Help desk supportTechnical troubleshootingHelp desk softwareAnalytical skillsNetworking conceptsMicrosoft cloud productsCommunication skillsCustomer service experienceEmpathyTeam collaborationGrowth mindsetAdaptability

Required

Experience (around two years) in a customer support, help desk, desktop support, or similar customer service role, or equivalent experience gained through other paths

Ability to diagnose and resolve basic technical issues for computer systems, mobile devices, and other technology products

Familiarity with help desk software and remote support tools to troubleshoot and resolve issues

Strong analytical and problem-solving skills, with the ability to provide quick, practical solutions

Clear, professional communication skills in both phone and email interactions

A customer‑first mindset: patient, empathetic, and calm under pressure, with a genuine desire to help people and work in a collaborative, team‑oriented environment

Awareness of networking concepts such as how devices connect, common protocols, and basic server connectivity

Familiarity with Microsoft cloud and collaboration products such as Exchange Online, OneDrive, and Teams

Experience troubleshooting and supporting peripheral devices including printers, scanners, and other devices that connect through universal serial bus ports

Bachelor's degree in a related field or equivalent practical experience

Preferred

Computing Technology Industry Association information technology fundamentals certification and Microsoft fundamentals certification are strongly preferred, or a desire and ability to obtain similar certifications

Benefits

Non-Commissioned Bonus Plans or Variable Commission

401(k) plan with employer match

Medical, Dental & Vision Insurance

Employee Assistance Program

Employer Paid Short & Long Term Disability, Life and AD&D Insurance

Flexible, Open Vacation

Paid Sick Time Off

Extended Leave for Life events

RTD Eco Pass (For local Colorado Employees)

Career Development Programs

Stock Option Eligibility

Employee-led Resource Groups

Company

Pax8

Glassdoor3.8

Pax8 is a cloud commerce marketplace company that specializes in cloud-based solutions.

Founded in 2012

Greenwood Village, Colorado, USA

1001-5000 employees

http://pax8.com

H1B Sponsorship

Pax8 has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2024 (1)

2023 (1)

2022 (1)

Funding

Current Stage

Late Stage

Total Funding

$395.47M

Key Investors

HSBCSoftBank Vision FundCatalyst Investors,Sageview Capital

2023-09-05Debt Financing· $50M

2022-04-11Series Unknown· $185M

2021-01-06Series Unknown· $96M

Leadership Team

Scott Chasin

Chief Executive Officer

Avery Moon

Chief Technology Officer