Pratt & Whitney · 15 hours ago
Customer Fleet Specialist (Onsite)
East Hartford, CT
Full-time
Onsite
Senior Level
$87K/yr - $165K/yr
5+ years expPratt & Whitney is seeking a Customer Fleet Specialist (CFS) to support the Americas and Europe Region. The CFS will work closely with Customer Fleet Directors and Customer Focus Teams to manage customer satisfaction by addressing operational and technical issues related to P&W products.
Aviation & Aerospace
Responsibilities
Duties will include technical and business realms and will involve direct interface with the airline customer
Technical duties will entail supporting the CFD and the FSRs (Field Service Representatives) in the following areas:
Developing and maintaining shop visit forecasts for customer specific P&W powered fleets
Working with the customer, P&W, the airframers and other related organizations to develop and execute fleet management plans aimed at resolving fleet technical issues
Assisting in communicating plans and coordinating resources required to mitigate operational disruptions and AOG’s
Proactively managing emerging fleet technical issues
Preparation of technical presentations
Business related duties include supporting CFD and Sales Director in the following areas:
Managing the customer relationship to ensure seamless service, measuring customer satisfaction using formal and informal customer feedback
Driving internal organizations’ action plans, and continuously monitoring and providing customer input to address and resolve customer issues
Working closely with P&W Engine Services in the management of Fleet Management Plans (FMPs) and other long-term agreements
Working with customer, PW Sales and internal organizations to develop support proposals to address non-contractual concessionary claims
Identifying and communicating sales and service opportunities to appropriate business unit and / or sales directors
Direct engagement with CBO Culture Council, weekly CFD meeting, Field Rep Council and other CBO-related forums
Qualification
Required
Bachelor's Degree and 5 years' experience in an aerospace business in a customer focused role
Understanding of commercial engine business
Knowledge of commercial turbofan design, development, operation or overhaul / repair
Or an Advanced Degree and 3 years of experience as listed above
Preferred
Strong interpersonal skills to successfully interact with a wide range of stakeholders on a daily basis to support both internal Pratt & Whitney shop customers as well as external customers
Ability to manage shifting priorities in a timely manner
Ability to have influence across the organization as related to customer needs and priorities
Benefits
Medical
Dental
Vision
Life insurance
Short-term disability
Long-term disability
401(k) match
Flexible spending accounts
Flexible work schedules
Employee assistance program
Employee Scholar Program
Parental leave
Paid time off
Holidays
Company
Pratt & Whitney
Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brad Scobbo
Executive Director & CFO, Commercial Engines GTF Programs
Christian Robertson
Vice President and Chief Financial Officer, Military Engines
Recent News
Hartford Business Journal
2025-10-07
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The Times Of Israel
2025-10-06
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