Galatek · 2 days ago
Lead Field Service Engineer (FSE)
United States
Full-time
Remote
Senior Level
5+ years expGalatek is a fast-growing, deep-tech start-up focused on harnessing artificial intelligence and automation for innovative production tools. The Lead Field Service Engineer (FSE) is responsible for the reliability and performance of laboratory automation instruments, involving installation, maintenance, troubleshooting, and acting as a technical authority for field service execution.
Artificial Intelligence (AI)Industrial AutomationMachine Learning
Hiring Manager
Marcus T.
Responsibilities
Install, commission, maintain, and repair Galatek laboratory automation instruments at customer sites
Diagnose and resolve complex mechanical, electrical, fluidic, and software-related issues
Own instrument reliability, uptime, and service quality across assigned accounts
Execute preventive maintenance, corrective service actions, upgrades, and retrofits
Serve as an escalation point for advanced or non-routine service issues
Document service activities, troubleshooting steps, and root cause analyses clearly and accurately
Train customers on proper instrument operation, routine maintenance, and service best practices
Provide structured feedback to Engineering, Manufacturing, and Product teams to improve system robustness and serviceability
Support service readiness for new product launches and field updates
Qualification
Required
Bachelor's degree in engineering, Mechatronics, Electronics, Biomedical Engineering, or a related technical field (or equivalent hands-on experience)
5+ years of experience in Field Service Engineering roles supporting laboratory, analytical, or automation instrumentation
Strong hands-on experience with complex automation systems, including robotics, motion systems, fluidics, sensors, and control software
Proven ability to troubleshoot across mechanical, electrical, and software domains
Comfortable working independently in customer-facing environments
Willingness to travel 40–60% (customer sites, internal meetings, training)
Willingness and ability to spend an extended period overseas (minimum 1 month+) in Suzhou, China for initial training
Must possess or be able to obtain a valid passport and any required visas
Preferred
Experience servicing automation platforms from companies such as Hamilton, Beckman Coulter, Tecan, Agilent, or similar
Experience supporting pharma or biotech customers
Familiarity with regulated environments (GLP, GxP, clinical, or manufacturing)
Experience contributing to service process improvement or field escalation workflows
Company
Galatek
Embarking on a journey of global scientific revolution since 2025, Galatek is not just an innovator in science and technology - we are a catalyst for change, driven by a profound commitment to enhancing human life and fostering a more vibrant, resilient, and sustainable world.
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$30M2025-12-19Series A· $30M
Company data provided by crunchbase