Global Solutions Group, Inc. · 3 hours ago
Information Technology Help Desk Support
Madison Heights, MI
Full-time
Onsite
New Grad, Entry LevelGlobal Solutions Group, Inc. is a technology leader based in Madison Heights, Michigan, specializing in advanced services such as Cybersecurity and IT/Professional Support. The role involves providing technical support to customers, troubleshooting issues, and ensuring customer satisfaction in communications.
Computer Software
Responsibilities
Answering inbound communications (phone calls, emails, chats) from customers from an automotive diagnostic service and/or parts environment
Creating or updating tickets with timely, accurate written documentation
Identifying and categorizing customer issues to either provide resolution or escalate to Level 2 supportVarious ad hoc projects
Providing technical support by responding to user inquiries and resolving technical issues related to hardware, software, network connectivity, and other IT systems
Troubleshooting and problem-solving issues by diagnosing problems reported by users, identifying the root cause, and providing effective solutions
Managing and prioritizing incidents in a timely manner, ensuring timely resolution of help desk tickets, and minimizing downtime
Provide quick and effective assistance with information technology systems
Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance
Listen attentively to customers’ questions and concerns and offer optimal solutions
Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
Work with senior team member for difficult issues
Respond to tech inquiries via email, through online chats, over the phone, or in person
Inform customers about IT products and services
Walk customers step-by-step through the problem-solving process
Help with troubleshooting hardware and software
Follow up with customers to ensure satisfactory service
Customer site visit
Provide exemplary customer support, addressing questions, responding to email requests, and assisting users with technology issues
Train users on business-specific computer programs, offering recommended problem-solving steps, and ensuring a positive experience
Keep up with technical innovation, trends in IT support, and advancements in areas like network support
Install, configure, and update various operating systems and productivity software
Manage antivirus software to maintain system security
Qualification
Required
Proficiency in Network Administration and Information Technology, including experience with system setup, maintenance, and monitoring
Strong Troubleshooting skills to identify, diagnose, and resolve technical issues effectively
Knowledge of Network Security to maintain the integrity and security of IT systems
Excellent Customer Service skills to assist end users and communicate technical solutions effectively
Ability to work on-site and collaborate with team members to address IT challenges
High School Diploma or equivalent
Reliable, consistent attendance is required
Preferred
Prior experience in help desk support or a similar role is preferred
Bachelor's degree in Information Technology, Computer Science, or a related field is a plus
Certifications such as CompTIA A+, Network+, or equivalent are beneficial
Company
Global Solutions Group, Inc.
Global Solutions Group, Inc. (GSG) is a multifaceted technology company headquartered in Oak Park, Michigan.
Founded in 2003
51-200 employees
H1B Sponsorship
Global Solutions Group, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (3)
2022 (4)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageCompany data provided by crunchbase