Inspira Financial · 1 week ago
Health & Benefits - Call Center Agent / Customer Service Representative / Support Specialist (Remote) (General Consideration)
United States
Full-time
Remote
Entry, Mid Level
$18.50/hr - $18.50/hr
2+ years expInspira Financial is a people-centric company focused on helping businesses and individuals thrive. The Health & Benefits Support Specialist will provide support and education to accountholders regarding healthcare reimbursement accounts, ensuring compliance and delivering high-quality service.
Financial Services
Responsibilities
You will be accountable for helping accountholders understand how their healthcare reimbursement accounts work
You will be responsible for ensuring all work is compliant with all internal quality assurance standards and technical policies and programs
You will be committed to providing the highest level of service to each caller, treating them with empathy, understanding, and respect
Consult with accountholders to support easy navigation of the available online tools and apps, for actions like checking an account balance and submitting claims
Accountable for resolving issues without management intervention to remove barriers for the member
You will receive additional call type skills after initial training and may be cross trained to other channels (like chat, email or text) on a later date according to business need
Accountable to protect sensitive member information with discretion and adhere to all compliance rules and regulations
Responsible for all levels of member engagement, while prioritizing effectively to meet member service goals / deadlines
Other duties as assigned
Qualification
Required
Must be able to hardwire ethernet cable to internet modem/router
This position requires a quiet, distraction-free work environment without any conflicting responsibilities during the scheduled shift
Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position)
Training is six weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position
Prolonged periods of sitting at a desk and working on a computer
Occasionally lift items up to 25 pounds
Ability to work overtime
Preferred
2+ years of experience in customer service
2+ years of call center experience
No degree required
Basic understanding of medical / reimbursement terminology preferred
Able to work hours of 10:30 a.m. CT to 7 p.m. CT
Computer knowledge and skills, comfortable learning new systems
Able to learn and retain information while using a digital workflow to navigate the interaction and tools
Able to connect with accountholders on a human level and assist them as needed
Can work in a fast-paced environment, taking up to 50 calls per day
Ability to de-escalate and handle member issues without utilizing a supervisor
Excellent oral and written communication skills
Problem solving skills
Attention to detail and accuracy
Benefits
Healthcare
401K savings plan
Company holidays
Paid time off
Parental leave
Employee assistance program
Company
Inspira Financial
Inspira Financial is your devoted health, wealth, retirement, and benefits administrator.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Julie Nelson
DIRECTOR, BACK OFFICE OPERATIONS
Company data provided by crunchbase