Auxis · 6 hours ago
BOS Analyst
United States
Full-time
Remote
New Grad, Entry LevelAuxis is a company focused on employee growth and development, and they are seeking a BOS Analyst to provide professional business and customer service support. The role involves assisting managed services and customer service clients to ensure high levels of customer satisfaction and productivity.
ConsultingInformation Technology
Responsibilities
Confer with customers by telephone to provide information about products and services, to take /modify orders or account information, or to obtain details of complaints
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, and actions taken
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money and adjusting bills
Check to ensure that appropriate changes were made to resolve customers' problems
Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments
Refer unresolved customer grievances to designated departments for further investigation
Determine charges for services requested, collect payments, and/or arrange for billing
Complete trouble ticket forms, prepare change of address records, and issue service discontinuance orders, using computers
Obtain and examine all relevant information to assess the validity of complaints and to determine possible causes, such as extreme weather conditions that could increase shipping delays
Solicit sale of new or additional services or products, upsell
Review insurance terms with the callers to determine steps to follow for a particular claim to be covered by insurance
Compare disputed merchandise with original requisitions and information from invoices and prepare invoices for returned goods
Recommend upgrades in products, packaging, shipping, service, or billing methods and procedures to prevent future problems or to ensure customer satisfaction
Additional responsibilities include:
Comply and adhere to Auxis operational processes and security policies
Use of client management tools for ticketing, ordering and tracking usage
Attending all customer service and performance-related scheduled meetings as required
Qualification
Required
Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Service Orientation: Actively looking for ways to help people
Active Learning: Understanding the implications of latest information for both current and future problem-solving and decision-making
Teamwork: Collaborating efforts to achieve a common goal or to complete a task in the most effective and efficient way
Adaptability: Ability to adapt to changed circumstances or environment. Show the ability to learn from experience and improve the fitness of the learner as a competitor
English – Spanish Language (Oral and writing C1 or above)
The resource will work on a flexible schedule. Within our Hours of Operations which are Monday to Sunday from 6:00 am to 10:00 pm
The resource will adjust its local schedule with the resources supporting this position during Daylight Savings time changes in the Eastern Time Zone
Must be available to work on weekends
Must have a high school diploma or in progress to complete high school
A genuine interest in working with and helping customers
Must possess excellent communication skills and involvement
Good presentation and a polite, tactful and friendly character
Preferred
Demonstrated experience in providing high levels of customer satisfaction and performance in a high transaction volume/high demand environment preferred
Benefits
Health benefits including medical, vision, and dental.
Asociacion Solidarista
Training and development programs
Employee recognition program
Paid time off and family-paid leave
Paid day off for your birthday!
Company
Auxis
Auxis is a management, consulting and outsourcing company, specialized in helping senior executives and their teams.
Founded in 1997
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-07-29Acquired
Leadership Team
Alvaro Prieto
Co-Founder and Senior Managing Director, Technology Services
Recent News
2025-11-12
Company data provided by crunchbase