Capgemini · 5 hours ago
Senior Salesforce Developer with Agentforce Service expr
Atlanta, GA
Full-time
Onsite
Senior Level, Lead/Staff
$100K/yr - $130K/yr
8+ years expCapgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world. They are seeking a highly skilled Senior Salesforce Developer with expertise in Salesforce Service Cloud and Agentforce to support large-scale Agent Desktop and Service Assist AI initiatives, delivering an intelligent, seamless, omnichannel service experience.
ConsultingInformation TechnologyInsurTechIT ManagementSoftware
Responsibilities
Design, develop, and enhance Salesforce Service Cloud and Agentforce solutions for enterprise-scale service operations
Build and customize Apex, Lightning Web Components (LWC), Flows, and Salesforce configuration elements
Implement and optimize Omni-Channel routing, ensuring efficient handling of multiple service channels
Integrate Salesforce with backend systems using REST/SOAP APIs and middleware
Support initiatives focused on Agent Desktop, Service Assist AI, routing logic, and productivity tools
Collaborate with cross-functional teams in a regulated, high-compliance environment
Participate in code reviews, deployments, and solution architecture discussions
Ensure scalability, security, and best practices in Salesforce development
Qualification
Required
8–10 years of hands-on experience in Salesforce development
Strong expertise in Salesforce Service Cloud and Agentforce
Proficiency in Apex, LWC, Lightning Components, Flows, and core Salesforce configuration
Experience configuring Omni-Channel and supporting multi-channel service workflows
Working knowledge of Salesforce integrations using APIs
Experience working in enterprise-scale or regulated environments
Benefits
Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
Life and disability insurance
Employee assistance programs
Other benefits as provided by local policy and eligibility
Company
Capgemini
Capgemini is a software company that provides consulting, technology, and digital transformation services.
10001+ employees
H1B Sponsorship
Capgemini has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2856)
2024 (3012)
2023 (3424)
2022 (4392)
2021 (3311)
2020 (5871)
Funding
Current Stage
Public CompanyTotal Funding
$4.72B2025-09-18Post Ipo Debt· $4.72B
1999-04-01IPO
Leadership Team
Aiman Ezzat
CEO, Capgemini Group
Anirban Bose
CEO of Americas SBU | Member of the Group Executive Board
Recent News
MIT Technology Review
2026-02-03
Capgemini to sell US subsidiary after ICE criticism | CIO
2026-02-03
Washington Technology
2026-02-03
Company data provided by crunchbase