Tyler Technologies · 6 hours ago
Client Success Manager
Lubbock, TX
Full-time
Onsite
Entry, Mid Level
2+ years expTyler Technologies is seeking a Client Success Manager responsible for proactive relationship management with municipal court clients. The role focuses on ensuring continuous improvement, addressing critical issues, and delivering exceptional service throughout the client lifecycle.
GovTechInformation ServicesSoftware
Responsibilities
Proactively communicate and collaborate with assigned municipal court clients to understand and analyze their needs, current statuses, and any ongoing challenges, ensuring alignment with their operational and strategic goals
Coordinate cross-functional resources (Support, Sales, Development, Product, Implementation) to efficiently resolve client issues and support court-specific needs
Demonstrate agility in decision-making, incorporating new information quickly and keeping relevant stakeholders informed of rapidly occurring developments
Conduct regular check-ins (weekly, bi-weekly, or monthly based on client needs) to address concerns, provide updates, and drive issue resolution
Collaborate with internal teams to ensure seamless communication and coordination before, during, and after client visits and user group meetings, with a focus on the municipal court environment
Manage post-visit activities, including documentation and follow-ups, ensuring municipal courts receive timely and relevant support
Maintain accurate records and reports for expenses, client attendance, and other relevant metrics
Simultaneously engage in multiple initiatives, prioritizing tasks to best serve the needs of municipal court clients
Align with Product Owners and meet regularly to stay informed on product roadmaps, with an emphasis on features that benefit municipal court operations
Document and advise clients on operational best practices tailored to the unique requirements of municipal courts
Perform other client success tasks as needed to support the overall success of the department
Represent Tyler Technologies positively, both internally and within the local government communities served
Qualification
Required
Up to 20% travel, primarily to municipal court sites and related events
An entrepreneurial spirit and a proactive, solutions-oriented mindset
Excellent planning and organizational skills, with strong follow-through to ensure task completion
Proven problem-solving abilities and composure in high-pressure situations, particularly within the public sector
Self-motivated and capable of working independently or as part of a team
Outstanding interpersonal skills, including verbal and written communication, teamwork, and customer service
Proficiency in Microsoft Word, Excel, and PowerPoint
Ability to assess the urgency of client issues and prioritize accordingly, considering the specific needs of municipal courts
Maintain composure under pressure while working effectively both independently and collaboratively
BS/BA degree in a related field or equivalent experience
2–4 years of customer service/success experience, ideally with municipal courts, local government agencies, or ERP systems designed for court operations
Preferred
Experience working with municipal courts or local government agencies is highly preferred
Company
Tyler Technologies
Tyler Technologies is a software company providing integrated software and technology services to the public sector.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1990-05-25IPO
Leadership Team
Daren Jackson
SVP, Tyler Disbursements
Abby Diaz
Chief Administrative Officer and Corporate Secretary
Recent News
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2026-02-03
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2026-02-02
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