Accommodations Plus International · 13 hours ago
Account Manager - Melville, NY
Melville, NY
Full-time
Onsite
Senior Level
$60K/yr - $70K/yr
5+ years expAccommodations Plus International is the global leader for crew accommodation solutions, and they are seeking a seasoned professional to join their team as an Account Manager. The Account Manager will actively manage existing client relationships with Airline, Cruise Line, and Hotel partners, ensuring the best interests of clients and API are prioritized.
LogisticsTravel Accommodations
Responsibilities
Oversee the direction of existing API accounts with the goal of maximizing prevailing relationships to expand market/wallet share versus preassigned revenue quota
Assist with the sourcing of destinations by initiating the RFP process and being sensitive to supplier relationships
Total responsibility for ensuring the RFP results are documented in the customer destination presentation in an accurate, detailed oriented manner and the presentation meets the needs of the client, demonstrates a level of savings and meets the revenue goals of API
Strategic planning and organizing in order to maximize API revenue, as well as client savings goals; including but not limited to sourcing timelines for expiring contracts and contract renewals
Conduct hotel site inspections domestically and internationally when required with customers ensuring each property meets client criteria
Execute hotel contract negotiations on behalf of the Airline, contract renewals, and addendums. Keen ability to negotiate mutually beneficial contract terms and conditions
Monitor market conditions in each serviced destination to ensure the best rates, amenities and contract terms are maintained throughout the hotel contract
Conduct risk management for each destination the client services to proactively manage any potential risks to the contract based on changes to that hotel or market and negotiate terms that will positively impact our client
Proactively pursue and maintain, at all times, the best hotel relationships where the client has contracted
Work closely with the other members of the sales team to ensure client needs are met at all times and share leads that are uncovered by your communication with both the hotels and the airlines
Manage crew member feedback via our online portal for all assigned accounts ensuring any complaints are addressed in a timely fashion accordingly with our hotel partners and documented
Add new hotels to the system and ensure all information is accurate. Delete inactive hotels
Ensure negotiated rates for Crew, Business and Leisure Travel and loaded and maintained properly on Hotel Express for clients
Verify all hotel contract information is loaded properly into ACES for OPS and for Accounting
Review ACES schedules monthly to ensure hotels are downloading their schedules. Assist OPS department with follow up with the hotels about the schedules
Verify client back up list is accurate and loaded into ACES for OPS
Ensure all revenue opportunities are in the CRM with accurate business start dates
Ensure all hotel/airline and API commission contracts are loaded, executed and attached to the CRM
Maintain all flight information
Fully understand the client’s business and ensure all deliverables are being met for a successful relationship
Strive to create increased value for the client by providing new points of view and recommendations that are align with desired business goals
Work closely with the Business Development team to ensure a smooth client transition from contract signing to implementation
Independently lead and make decisions that properly balance the needs of the client and API
Manage all client communications ranging from weekly performance meetings to business reviews
Own internal communications to the cross functional team on client performance, strategies and needs
Become knowledgeable in all API technology platforms to ensure clients are align with appropriate software solution
Qualification
Required
Established (at least 5 years) of experience in the travel industry and working closely with hotels is a must
Bachelor's degree in business administration, sales and marketing or related field
Ability to effectively manage work load in a fast paced atmosphere relying on extensive experience and judgment to plan and accomplish goals
Shows attention to detail and the ability to produce high quality work
Ability to positively present API in customer facing situations
Attention to detail and the ability to produce high quality work is a must
Strong Microsoft Office computer skills, with emphasis on Excel
Exceptional verbal and written communication skills
Customer service and client relationship skills
Ability to work with and understand diverse cultures here and abroad
An organized self-starter who can work proactively and independently
Able to multi task and work well under strict deadlines and fast paced environment
Flexible schedule and limited travel availability needed based on business needs
Preferred
Bi-lingual is a plus
Company
Accommodations Plus International
Accommodations Plus International provides crew lodging solutions in airline industry.
201-500 employees
H1B Sponsorship
Accommodations Plus International has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (1)
2021 (2)
2020 (2)
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ClearPoint Investment Partners
2025-06-03Acquired
2018-08-21Private Equity
Leadership Team
Richard McLeer
Chief Executive Officer
Tony Kamel
Founder and Chairman
Recent News
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