Cal Poly Humboldt · 16 hours ago
Access Services Evening Operations Coordinator
Humboldt County, CA
Part-time
Onsite
Entry, Mid Level
$1,659/mo - $2,416/mo
2+ years expCal Poly Humboldt is a comprehensive university committed to hands-on educational opportunities. The Access Services Evening Operations Coordinator is responsible for coordinating library operations and services during evening hours, overseeing student assistants, and ensuring effective library services for patrons.
Higher Education
No H1B
Responsibilities
Assists the Access Services Coordinator & Student Lead with the hiring, training, scheduling, directing, and coordination of payroll for student assistants in Access Services, including, assigning, monitoring, and managing student assistant special projects
Assists the Access Services & Student Lead with Access Services unit workflow and daily Checkout Desk schedule with Library staff and student assistants
Assists the Library Access Services & Student Lead with the student assistant training program, including maintaining customer service handbook and guidelines
Works collaboratively with Access Services and Library personnel to provide effective library services
Supports other Access Services functions, including: library event coordination, marketing, and planning; collection maintenance operations, including shifting, shelf-reading, inventory, labeling, and signage projects; technical support and training for digital media equipment at the Checkout Desk; collaborative development of policy, procedures, and workflows; end-of-year statistical reports for Access Services; and enforcement of library policies and procedures
Provides outstanding customer service to all patrons, including answering questions at the front desk during business hours, ID production, basic information services utilizing the Cal Poly Humboldt Library Catalog, OneSearch, databases, library guides, and library collections
Uses Alma to troubleshoot and resolve patron-related circulation tasks such as renewals, placing holds, searches, and patron record updates
Participates in planning and developing unit goals and objectives utilizing knowledge of operations, policies, and best practices
Collaborates with appropriate library and university personnel to troubleshoot and resolve customer service issues, mitigate unusual occurrences, and support emergency situations
Closes the Library Sunday through Thursday when classes are in session
During academic breaks, work schedule may change to Monday - Friday with earlier closing hours
Supports extended hours as directed and provides backup staffing during evenings, weekends, absences, or busy periods
Qualification
Required
Completion of a high school education or equivalent certification plus two or three years of related library and/or clerical experience or an equivalent combination of experience and education
Ability to work within a diverse environment and be service-oriented in working with patrons and other library staff, including the ability to establish and maintain effective working relationships within and outside the library
Ability to communicate clearly and effectively with a diverse patron population and colleagues
Ability to effectively provide lead work direction and training to student workers and an understanding of employment and payroll procedures related to student workers
Effective communication and interpretive skills to be able to assist in resolving patron problems and complaints, assess patron information needs, and orient and guide patrons in use of library resources
Ability to fully utilize standard and non-standard features of various on-line resources and standard desktop software packages, such as word processing and spreadsheets, to perform technical work or assist patrons
Ability to interpret library unit's policies and procedures and apply them accurately in performing work functions, as well as the ability to evaluate procedures and recommend changes
Demonstrated ability to compile and present information in an organized manner
Preferred
Education equivalent to a bachelor's degree
Two or more years of academic, public, school or other library experience
Benefits
Outstanding vacation
Medical
Dental
Vision plans
Life insurance
Voluntary pre-tax health and dependent care reimbursement accounts
A fee waiver education program
Membership in the California Public Employees Retirement System (PERS)
15 paid holidays per year
Company
Cal Poly Humboldt
At Cal Poly Humboldt, bold hearts and open minds shape the future. Founded in 1913, Cal Poly Humboldt began as a small college for teachers.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Carla Hoʻā
Interim CFO and Vice President of Finance and Administration
Kate Shea
Chief Operations Officer
Recent News
2023-11-03
The Denver Post
2023-11-03
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