CAI · 13 hours ago
Fairfax Application Support Analyst
Wilmington, DE
Full-time
Hybrid
Mid Level
$95K/yr - $105K/yr
3+ years expCAI is a global technology services firm with over 40 years of experience in uniting talent and technology. The Fairfax Application Support Analyst will be responsible for end-to-end support of the Fairfax Imaging platform, including writing specifications for new forms, managing releases, and ensuring quality and performance standards are met.
ConsultingSoftware
Responsibilities
Provide production support for the Fairfax application and the interface into the destination system
Write detailed specifications for Fairfax for all new forms and annual updates to existing forms
Follow Fairfax release instructions to push all releases to TEST or PROD
Test scanning processes, image quality, and OCR/ICR data extraction
Validate batch creation, indexing, barcodes, and metadata accuracy
Support user acceptance testing and assist technical teams during deployments. This includes running the Fairfax to destination system interface process (JAMS jobs and jobs on Fairfax servers)
Assist with and perform Test Form Data Preparation
Document test cases, track defects, and report issues
Participate in team meetings regularly and attentively
Learn the client’s business applications to support testing activities. Having experience with taxation and tax forms is a must
Professionally communicate issues and collaborate with team members, technical, and business associates
Work directly and effectively with business users and clients in a professional and business-like manner
Qualification
Required
3 – 5 Years of experience in Fairfax Application Development and Support
A Bachelor's degree in Computer Information Systems, or related field is required
Experience in Testing Financial business applications, especially Tax Processing Systems like RPE, FAST
Experience with document scanning systems and QA testing
Detailed understanding of Fairfax database structure and familiarity with tax system database structure
Basic understanding of scanning hardware, OCR, and data capture workflows
Experience with the tools required for supporting the Fairfax application including MS Word, MS Excel, Acrobat Pro, SQL, Fairfax data tools, and Job Scheduling tools
Experience with Windows Server including installation and administration of Windows Services, scheduling of jobs, administration of ODBC connections and other server to server communication
Strong attention to detail and ability to document test results clearly
Collaborates and works with minimal supervision
Proactive, inquisitive, and capable of learning multiple business systems utilized by the department
Has sufficient technical and analysis background to learn use and testing of business/systems processes including Team Foundation Server (TFS) and RT for Fairfax Software
Preferred
Familiarity with Fairfax Imaging solutions (preferred) or similar capture tools (e.g., Kofax, OnBase)
Benefits
Medical
Dental
Vision insurance
401k retirement account access
Paid time off
Paid sick leave
Company
CAI
CAI is a global services firm with over 9,000 associates worldwide and a yearly revenue of $1.3 billion+.
5001-10000 employees
H1B Sponsorship
CAI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (28)
2023 (24)
2022 (30)
2021 (41)
2020 (48)
Funding
Current Stage
Late StageLeadership Team
Tom Salvaggio
President and CEO
Tony Salvaggio
Founder and CEO
Recent News
Computer Aid, Inc. (CAI)
2025-09-19
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