Transdev North America · 15 hours ago
Performance Manager, Paratransit
Lombard, IL
Full-time
Onsite
Senior Level
$104K/yr - $130K/yr
5+ years expTransdev North America is a leader in mobility solutions, operating transportation systems across the U.S. The Performance Manager for Paratransit will be responsible for enhancing service delivery, ensuring compliance with regulations, and driving performance improvements across paratransit locations.
AutomotiveHospitalityTransportationTravel
No H1B
Responsibilities
Review contractual requirements to set performance standards and goals for the individual paratransit contracts that maximize the contractual potential within our bid model assumptions
Use the Transdev Operations Management Model (TOM) to analyze individual contract performance and develop clearly defined, cross-functional action plans that improve our net result
Serve as the lead working with other Performance Team members and a cross-functional support team to develop and support the new Transdev Paratransit Professional Dispatcher Development Program
Provides business analysis and on-site support to paratransit operating locations to improve performance in areas of ADA and contract compliance, service delivery, and financial performance
Provides written action plans prioritized in order of financial and contractual impact including both the measurable objectives and the specific actions needed to achieve those objectives for all activities
Leads and assists in activities (including process design) necessary for achieving performance and profitability targets
Provides various levels of training to location management and staff on best practices and localized tools
Reviews operational performance using available reports in PowerBi, Transit Management Software (TMS) and data exported in a CSV format, determines opportunities for enterprise-scale improvements and local performance reviews, and initiates cross-functional performance evaluations
Oversees individual location startups and shutdowns acting as a resource for guidance to a cross-functional acting as the responsible party meeting our contractual and financial targets in these business activities
Plans and oversees location operational reviews, ensuring locations are following company policies and procedures, contractual service level agreements, providing financial analysis of results to expectations, and are compliance with federal, state and local regulations
Performs other duties and activities as assigned
Qualification
Required
High School Diploma/GED required
A minimum of 5 years transit experience in ADA paratransit operations
In-depth knowledge of U.S. ADA regulations and requirements
Preferred
Bachelors degree preferred
Proficient with Microsoft Office Suite, specifically with Excel, including import and export functions, and Microsoft Planner and PowerBi experience preferred
Benefits
Vacation: minimum of two (2) weeks
Sick days: 5 days
Holidays: 12 days; 8 standard and 4 floating
Other standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short-term disability, voluntary long-term disability.
Company
Transdev North America
Transdev North America is the largest private sector operator of multiple modes of transit in North America, providing bus, shuttle.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Hendricks
Chief Executive Officer
Fred Craig, Jr. PE
Chief Operating Officer Transdev Rail Inc.
Recent News
2025-10-17
Transdev North America
2025-06-24
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