Customer Service Manager - 2121 jobs in United States
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Bhired · 1 day ago

Customer Service Manager - 2121

positionBrooklyn, NY
timeFull-time
remoteOnsite
seniorityMid, Senior Level
money$80K/yr - $120K/yr

Bhired is a growing healthcare organization seeking a Customer Service Manager to oversee a small in-office team and offshore representatives. The role focuses on driving performance, accountability, and maintaining high service standards within the customer service department.

Staffing & Recruiting

Responsibilities

Manage and oversee an in-office customer service team
Lead and support a team of offshore customer service representatives
Drive performance, accountability, and service quality
Coach, motivate, and develop team members
Establish and maintain high customer service standards
Oversee daily operations and workflow within the department
Resolve escalated issues and ensure excellent client or patient experience
Monitor team performance and implement improvements

Qualification

Customer service managementManaging offshore teamsLeadership skillsCoaching abilitiesCommunication skillsOrganizational skillsSolutions-oriented managementProcess-drivenExperience in healthcare

Required

Proven experience in customer service management
Strong leadership and people-management skills
Experience managing distributed or offshore teams
Hands-on, solutions-oriented management style
Strong communication and coaching abilities
Organized and process-driven

Preferred

Experience in healthcare or service-driven environments is a plus

Company

Bhired

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Hiring | Coaching | Consulting | Helping you navigate your career and hiring with confidence and clarity.
dateFounded in 2022
location
Brooklyn , New York , US
people-size2-10 employees
web-link
https://www.bhirednyc.com/

Funding

Current Stage
Early Stage

Leadership Team

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Berri Wolosow
Bhired | Founder & Lead Recruiter
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Company data provided by crunchbase