Jet Aviation · 12 hours ago
Customer Experience Training Manager
West Palm Beach, FL, US, 33409
Full-time
Hybrid
Senior Level
$72K/yr - $98K/yr
5+ years expJet Aviation is a leader in the business aviation industry, committed to excellence and innovation. They are seeking a Customer Experience Training Manager to lead the design and implementation of customer experience training programs, primarily focusing on the US region, while ensuring alignment with global company objectives and service standards.
AerospacePublic SafetyService Industry
Responsibilities
Own and drive the development, execution, and performance of customer experience and service training programs, with a strong focus on the US, ensuring full alignment with global CX strategy, operational standards, and the brand promise under the leadership of the Global Director Customer Experience
Act as the accountable CX Training Lead, notably in the US, responsible for elevating service delivery across all locations through on-site coaching, quality audits, and hands-on operational support as part of the global CX leadership team
Partner closely with Global CX, Operations, HR, Safety, Brand, and regional leadership teams across multiple time zones to ensure training content, service standards, and delivery models are consistently implemented and continuously improved, particularly in the US market
Hold end-to-end responsibility for training programs, with a strong focus on the US, including planning, budgeting, scheduling, vendor management, and resource allocation, while ensuring full compliance with global governance, audit, and safety requirements
Be accountable for training impact by monitoring service KPIs, customer feedback, audit results, and employee performance data, translating insights into concrete improvements to programs, tools, and behaviors, notably across US operations
Lead, mentor, and develop training managers, specialists, and facilitators, particularly within the US, building a high-performing, future-ready training organization fully aligned with global CX priorities
Drive the rollout and adoption of global CX initiatives, tools, and methodologies, with a strong focus on the US, ensuring strong local buy-in while safeguarding consistency, governance, and brand standards across all regions
Qualification
Required
At least 5 years progressive experience in hospitality, aviation, or premium service environments, with leadership responsibility for training, service delivery, and operational excellence
Strong understanding of customer experience management and the specific dynamics of the US service market within a global organization
Demonstrated ability to operate autonomously while being fully accountable for the local execution of global strategies
Track record of successfully working across departments (Operations, HR, CX, Safety, Brand) and across international time zones
Excellent communication, facilitation, and stakeholder-management skills, with the ability to influence senior leaders and frontline teams alike
Strong strategic, analytical, and project-management capabilities, including budget ownership and performance tracking
High level of comfort with digital training platforms, LMS, and e-learning technologies
Willingness and ability to travel extensively within the US and periodically internationally
Benefits
Health, dental & vision insurance
Matching 401(k)
Health savings and flexible spending accounts
Short-term and long-term disability
Life insurance
Employee assistance programs
Health and wellness awards
Generous paid time off
Tuition reimbursement
Employee discounts
Company
Jet Aviation
Jet Aviation as a maintenance organization when he bought the former Globe Air hangars in Basel. It is a sub-organization of General Dynamics.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2008-11-05Acquired
Leadership Team
Wim Buesink
Chief Financial Officer
David Best
Senior Vice President and General Manager
Recent News
Infinity Aviation Group
2025-10-25
2025-10-07
EIN Presswire
2025-07-28
Company data provided by crunchbase