MidPen Housing Corporation · 13 hours ago
CalAIM Case Manager Floater (Foster City, San Mateo County)
Foster City, California
Full-time
Onsite
Mid Level
$70K/yr - $79K/yr
3+ years expMidPen is a leading non-profit developer focused on providing safe, affordable housing. The CalAIM Case Manager Floater plays a key role in supporting residents by helping them retain stable housing and addressing challenges that could jeopardize their tenancy.
Building MaterialCommunitiesLifestyleNon ProfitReal Estate
Responsibilities
Implement CalAIM HTSS services at assigned properties and uphold all program standards and compliance requirements
Provide direct case management to HTSS participants, supporting housing stability, goal setting, and access to needed resources
Complete assessments, documentation, and required reporting while maintaining strict adherence to HIPAA policies
Respond to crisis situations and carry out mandated reporting procedures as needed
Support continuity of care by providing coverage across properties during staff vacancies or time off
Collaborate with Property Management, Resident Services, Managed Care Plans, and community partners to address participant needs and improve service coordination
Deliver high‑quality customer service through responsive communication, needs-based follow‑up, and partnership with external providers
Maintain accurate Salesforce records—including data entry, progress notes, and participant plans—and use data to inform decisions
Participate in team meetings, trainings, and collaborative activities while modeling a positive, solution‑focused approach
Contribute to special projects, working groups, and continuous improvement efforts as assigned
Qualification
Required
Strong written/verbal communication; able to navigate language barriers using translation tools; bilingual needs vary by property
Sound judgment, discretion, and effective problem‑solving when working with participants and partners
Skilled in relationship‑building, active listening, negotiation, and conflict resolution while maintaining professional boundaries
Detail‑oriented with strong organizational skills; able to work independently and collaboratively
Knowledge of common mental health conditions and interventions including harm reduction, motivational coaching, and trauma‑informed practices
Continuous learning mindset and commitment to best practices in serving high‑acuity populations
Proficient with Outlook, OneDrive, Teams, Zoom, Salesforce, and Microsoft Office tools
Valid CA driver's license, reliable transportation, and ability to travel between properties (at least 60% field‑based)
B.A. or B.S. degree in psychology, counseling, social work, gerontology, or related field with 3 years of relevant experience or an equivalent combination of education and experience
Experience working with high needs or high acuity populations that have complex medical needs and/or have experienced trauma, homelessness, or any combination of the aforementioned
Experience working with CalAIM Housing Suite of Community Supports, Community Health Worker, and/or Enhanced Care Management
Experience using and administering multiple assessment tools and interpreting information/data derived from assessments
Experience supporting program and service implementation and coordination
Experience collaborating with local service providers
Benefits
Health Insurance
Dental, Vision, Life & Disability Insurance
403(b) Retirement Investment
Employee Education Reimbursement Program
Paid Parental Leave
FSA for Childcare, Medical, and Commuter Benefits
EAP Program
Pet Insurance
Paid Time Off
Company Holidays
Wellness Days
Company
MidPen Housing Corporation
MidPen Housing is a leading nonprofit that creates and manages affordable homes across Northern California.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$6.6MKey Investors
Community Development Financial Institutions Fund
2024-10-23Grant· $6.6M
Leadership Team
Matthew O. Matt Franklin
President and CEO
Recent News
2025-04-14
Silicon Valley Business Journal
2025-03-04
Business Journals
2023-05-19
Company data provided by crunchbase