Client Success Manager jobs in United States
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Salem Media Group · 5 hours ago

Client Success Manager

Salem Media Group is a digital agency offering an opportunity for an experienced Digital Client Success and Campaign Manager. This role involves overseeing client campaigns from strategy to reporting, requiring expertise in digital marketing and strong communication skills.

BroadcastingContentOnline Portals
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Culture & Values

Responsibilities

Managing digital marketing strategies across multiple products and platforms
Overseeing a portfolio of up to 25 accounts and collaborating with offshore/onshore partners for task management
Conducting ad campaign reviews, making recommendations to improve performance metrics
Creating and optimizing PPC campaigns to achieve client KPIs
Providing regular reporting and conducting market research as needed
Scheduling and running meetings with internal and external teams
Maintaining client relationships and advising on marketing strategies
Partnering with sales to set expectations, budgets, and strategies
Monitoring and improving campaign performance across publisher networks
Troubleshooting performance issues and proposing innovative solutions
Driving campaign ROI and supporting sales team growth
Incorporating evolving technologies into client solutions
Assisting leadership with team development and process improvement

Qualification

Digital marketingPPC campaign managementClient relationship managementSEOSocial media managementEmail marketingGoogle AnalyticsCustomer serviceProactive approachCommunicationProject managementTime managementCollaborationAttention to detailPresentation skills

Required

At least five years of experience in the digital marketing landscape
Expertise in SEM, display advertising, and other digital tactics
Experience in social media management, email marketing, and SEO
Strong communication skills
Proactive approach
Ability to manage multiple campaigns independently
Proficiency in Microsoft Office (Excel, Word, PowerPoint)
Excellent verbal and written communication
Strong communication, project management, and time management skills
Ability to juggle multiple tasks and prioritize effectively
Strong focus on customer service and presenting ideas to internal and external stakeholders
Expertise in Microsoft PowerPoint, Excel, and Google platforms
Deep understanding of GA/UA/GA4
Creative, flexible, deadline-oriented with attention to detail
Collaborative team player with professional appearance and demeanor
Minimum of 5 years' experience in a similar role

Benefits

Health, dental, vision and life insurance
401k retirement plan
Paid holidays and vacation time

Company

Salem Media Group

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Salem Media Group is America’s leading radio broadcaster, Internet content provider, and magazine and book publisher

Funding

Current Stage
Public Company
Total Funding
$63.75M
Key Investors
Siena Lending Group
2025-04-23Post Ipo Equity· $1.25M
2023-12-27Post Ipo Debt· $26M
2023-03-27Post Ipo Debt· $36.5M

Leadership Team

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David P. Santrella
CEO
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Linnae Young
Senior Vice President
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Company data provided by crunchbase