State Affairs · 10 hours ago
Customer Support Representative
Miami, FL
Full-time
Onsite
Entry, Mid Level
$19/hr - $22/hr
2+ years expState Affairs is the nation’s leading news and policy intelligence platform focused on state governments. They are hiring a Customer Support Representative to serve as the primary point of contact for customer support inquiries and to ensure a seamless customer experience through effective problem-solving and collaboration.
NewsPublic Relations
No H1B
Responsibilities
Serve as the primary point of contact for customer support inquiries via ticket and telephone
Identify customer needs and proactively offer solutions
Maintain a high level of professionalism and empathy in every interaction
Manage a high volume of requests with strong organization and prioritization skills
Troubleshoot and resolve basic technical issues (e.g., password resets, user access problems)
Anticipate potential challenges and offer creative, out-of-the-box solutions
Maintain accurate customer records and interaction logs using internal CRM systems and HubSpot
Collaborate cross-functionally with other teams to ensure a seamless customer experience
Navigate challenging situations with tact, empathy, and efficiency
Qualification
Required
2+ years of professional work experience in a customer success, customer support, or client services role
Associate's degree in business administration or related field
Knowledge of customer experience principles and a proven ability to meet and exceed client needs
Knowledge of CRM tools and ticketing systems
Exceptional communication and interpersonal skills
Demonstrated ability to problem solve
Ability to make sound decisions and judgements
Ability to multitask in a dynamic, high-volume environment
Preferred
Bachelor's Degree preferred
Prior professional work experience supporting legislative organizations
Prior professional work experience with HubSpot and Vonage
Prior professional work experience in a start-up organization
Benefits
Competitive compensation
Comprehensive benefits package
Company
State Affairs
State Affairs is a media company that that investigate the state policies and provides the commentary & investigative reporting.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Jamie Roberts Seltzer
Board Member, Co-Founder
AJ Frucci
Chief Revenue Officer
Recent News
EIN Presswire
2026-02-02
Company data provided by crunchbase