One to One Health · 7 hours ago
Senior Technical Support Specialist
Chattanooga, TN
Full-time
Onsite
Senior LevelOne to One Health is seeking a dedicated Senior Technical Support Specialist to provide essential IT support to their clinical and corporate staff. The successful candidate will manage support queues and resolve technical issues to maintain seamless IT operations across their network of medical clinics and corporate headquarters.
Health CareHealth DiagnosticsHospital
Responsibilities
Serve as the point of contact for users within One to One Health, efficiently documenting support calls and resolutions
Respond to IT support requests via phone, chat, and ticketing systems, ensuring issues are addressed promptly and effectively
Provide remote support, ensuring that all incidents are handled professionally and efficiently
Install and configure hardware and software across Windows, macOS, and iOS platforms
Collaborate with an IT support team to diagnose and resolve technical issues, ensuring user satisfaction
Ensure adherence to security and system configuration
Help manage Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDrive
Monitor and report on Entra ID and Microsoft 365 service health; conduct regular system reviews and performance checks
Oversee lifecycle management for Exchange Online, SharePoint, Teams, and OneDrive environments
Support and optimize Microsoft 365 Copilot capabilities, ensuring identity readiness and access control alignment
Perform PC and Mac hardware troubleshooting and remediation
Other duties as assigned
Qualification
Required
Experience supporting a healthcare/clinical environment (EMR/EHR, clinical apps, etc.)
Experience in Microsoft 365, Entra ID, and Active Directory environments
Experience in MacOS and iOS management and support
Experience supporting and maintaining a corporate network environment, specifically within the Fortinet network environment
Adept at PC and PC peripherals repair, troubleshooting, management, and deployment
Deep understanding of identity management, authentication protocols, and hybrid environments
Hands-on experience with PowerShell scripting and automation
Familiarity with Microsoft Purview, Defender, and compliance solutions
Comfortable troubleshooting in a multi-user high availability environment
Ability to work non-traditional hours in a support capacity
A valid driver's license and reliable transportation are required for this role
Preferred
Microsoft or industry certifications a plus
Company
One to One Health
One to One Health is a health management company that provides wellness services.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$12MKey Investors
Frist Cressey Ventures
2026-01-21Series Unknown· $12M
Leadership Team
David Kinzler
Chief Executive Officer
Keith Helton
Founder
Recent News
2026-01-22
Company data provided by crunchbase