Chromalloy · 2 days ago
IT Infrastructure - Associate Helpdesk Analyst
500 Brooker Creek Blvd, Oldsmar, FL 34677, USA
Full-time
Onsite
Mid, Senior Level
$57K/yr - $75K/yr
5+ years expChromalloy is a global engineering & solutions company, leading in aftermarket parts and repairs for aircraft engines. The Associate Helpdesk Analyst provides technical support and maintenance for computer systems and software, ensuring efficient access to technology services.
AerospaceEnergyIndustrialMechanical EngineeringMilitaryTechnical Support
No H1B
U.S. Citizen Only
Responsibilities
Provide technical assistance and support related to computer systems, software, and hardware
Administer primary the Microsoft stack including Windows
Maintain documentation of technical maintenance procedures
Maintain daily performance of computer systems
Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
Determine users’ technical needs and provide them with appropriate solutions
Assist in the support of VMware environment
Maintain network user accounts through Microsoft O365
Resolve help desk tickets as assigned; Freshservice Helpdesk
Qualification
Required
Associate degree or equivalent from two-year college or technical school with a minimum 5+ years related experience and/or training, with at least 3 years of experience with Microsoft Active Directory Services; OR a bachelor's degree in Computer Science, MIS, IT or related field with a minimum of 2+ years of related experience, with at least 1 year of experience with Microsoft Active Directory Services
Provide technical assistance and support related to computer systems, software, and hardware
Administer primary the Microsoft stack including Windows
Maintain documentation of technical maintenance procedures
Maintain daily performance of computer systems
Maintain, install and troubleshoot network components and peripherals; copiers, printers, workstation terminals, VOIP phones
Determine users' technical needs and provide them with appropriate solutions
Assist in the support of VMware environment
Maintain network user accounts through Microsoft O365
Resolve help desk tickets as assigned; Freshservice Helpdesk
Ability to define problems, collect data, establish facts, and draw valid conclusions
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables
Ability to read, analyze, and interpret blueprints, customer specifications, general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to write reports, business correspondence, and procedure manuals
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Preferred
Experience with Microsoft Active Directory, Microsoft Exchange, and VMWare
Benefits
Comprehensive and flexible benefit options starting on day one, including medical, dental, vision, EAP, wellness incentives, and 401(k) with employer matching.
Development & progression opportunities for every employee – regular performance conversations, training and development curriculum, and engineering fellowship programs.
Paid time off, including vacation, sick time, paid holidays, and parental leave—all eligible on your first day of employment!
Competitive pay, including eligibility for quarterly and annual bonuses, depending on role and site.
Company
Chromalloy
Chromalloy offers services in gas and turbine engine components for commercial airlines, the military, and energy companies.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2022-09-03Acquired
Leadership Team
Russ Shelton
Executive Vice President Business Development
Recent News
2026-01-11
2025-11-14
Company data provided by crunchbase