Trutela Insurance · 5 hours ago
Customer Service Specialist Bilingual in Vietnamese
San Antonio, TX
Full-time
Onsite
New Grad, Entry LevelTrutela Insurance is committed to understanding unique insurance needs and tailoring policies. They are seeking a Bilingual Customer Service Specialist to handle inquiries and ensure client satisfaction in both English and Vietnamese.
Auto InsuranceHealth InsuranceInsurance
Hiring Manager
Joseph Gutierrez, CIC
Responsibilities
Handle customer inquiries
Provide support for insurance-related questions
Ensure client satisfaction
Managing phone communication with clients
Addressing concerns
Resolving issues
Delivering a positive customer experience in English and Vietnamese
Qualification
Required
Strong Customer Service and Customer Support experience
Skills in Customer Satisfaction and delivering exceptional Customer Experience
Excellent Phone Etiquette and communication skills in both English and Vietnamese
Ability to problem-solve and address client concerns in a professional manner
High school diploma or equivalent required
Preferred
Previous experience in the insurance industry is a plus
Proactive attitude, attention to detail, and organizational skills
Additional certifications are a plus
Company
Trutela Insurance
Trutela Insurance provides auto, health, and business insurance.
Founded in 2008
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase