Zurich North America · 7 hours ago
Application Support Analyst I
Schaumburg, IL
Full-time
Hybrid
New Grad, Entry Level
$22.40/hr - $30.87/hr
0+ years expZurich North America is a leader in risk management, currently hiring an Application Support Analyst to join their Application Support Center team. The successful candidate will provide second level support services to internal customers, troubleshoot application problems, and ensure service levels are met.
CommercialFinancial ServicesInsurance
No H1B
Responsibilities
Resolves basic inquiries
Performs standardized operational tasks to ensure that the service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues
Identifies, analyzes, and troubleshoots application problems reported by users
Reports service performance to line management and provides feedback on execution of standardized operational tasks to business
Documents all inquiries into the Help Desk problem management system
Complies with IT service management governance, standards and polices
Provides input for service level performance reports to the business generating improvement actions where necessary
Supports the end-user satisfaction process and service improvement programs
Manages incident escalations and complaints, working with the Business Unit to resolve individual service issues
Supports business in disaster recovery testing
Creates and maintains SOPs and RCAs to ensure process clarity and effective issue resolution
Qualification
Required
High School Diploma or Equivalent and No prior experience required in the Application Support area
Zurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Application Support area
Customer service experience
Experience in analyzing computer problems
Rating Experience
Coding Experience
Must be able to work flexible schedules
Preferred
Insurance industry experience
Organization skills
Benefits
Short-term incentive bonus eligibility set at 5%
Competitive pay and comprehensive benefits for employees and their families
Company
Zurich North America
Zurich American Insurance is an international commercial property-casualty insurance provider. It is a sub-organization of Zurich Insurance Group.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
James Bracken
Chief Financial Officer
Ann Chai
Chief Risk Officer
Recent News
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