BioMatrix Infusion Pharmacy · 8 hours ago
Patient Support Specialist
Van Nuys, CA
Full-time
Onsite
Entry Level
1+ years expBioMatrix is a nationwide, independently-owned infusion pharmacy dedicated to supporting patients on specialty medication. The Patient Support Specialist is responsible for maintaining ongoing patient care through outreach and prescription refill management, ensuring compliance with regulations and facilitating communication between patients and healthcare providers.
Health CarePharmaceutical
Responsibilities
Contact patients to set up prescription refills while gathering necessary data points to support refill process
Submit for insurance re-authorizations as needed
Obtain necessary documentation from doctors’ offices and/or patients, to include lab work, prescription refills, etc., while following all legal requirements
Ensure clinical compliance of patients by asking pre-determined questions and escalating to a pharmacist when necessary
Refer all clinical questions, situations, and responses to a pharmacist
Communicate professionally with both patients and doctor offices while following all legal requirements, to include state pharmacy regulations and HIPAA
Responsible for maintaining relationships with doctor’s offices to include: Appropriate communication with offices as required and permitted by law
Communication with field-based sales representative while adhering to HIPAA requirements
Customizing services where possible in accordance with office preferences
Stay up to date with appropriate level of clinical knowledge of applicable disease states
Support other technicians, acting as mentor and trainer when appropriate
Assist pharmacy operations teams as needed
Maintain knowledge of and comply with the regulatory guidelines and standards of practice of the State Board of Pharmacy, FDA, DEA, Department of Health & Human Services, Medicare, ACHC, URAC and OSHA as applicable to pharmacy location
Communicate with physicians, patients and insurance companies within legal limits according to state, communicating professionally at all times and complying with HIPAA regulations
Triage patient and pharmacist related questions and channel to the appropriate person
Support, upon request, production/dispensing/shipping duties in an accurate and timely manner as permitted by law and under the supervision of a pharmacist
Process all faxes and E-script orders
Manage and process all refills
Input all demographic and insurance information
Verify eligibility and specific drug coverage
Work on prior authorizations and insurance over-rides as instructed
Run appropriate labels
Support refill or delivery coordination reminders using designated technology
Qualification
Required
Current Pharmacy Technician registration and/or certification in good standing, as required by state Board of Pharmacy
Or commitment to obtaining necessary BoP registration/certification within first 60 days of employment
High school diploma or GED required
Experience providing customer service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction
Experience with data entry, navigation of technology to support work environment, and general familiarity with medical terminology
Basic level skill in Microsoft Office (including Word, Excel, PowerPoint, etc)
Preferred
Pharmacy Technician certification preferred (unless required by State Board of Pharmacy)
Minimum of one (1) year of experience in Specialty pharmacy preferred
Direct patient care and/or experience communicating with patient care settings such as healthcare practices, inpatient, outpatient, skilled nursing, and/or home care settings preferred
Company
BioMatrix Infusion Pharmacy
BioMatrix Infusion Pharmacy is a nationwide, independently-owned infusion pharmacy with decades of experience supporting patients on specialty medication.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$80M2024-06-25Acquired
2016-12-02Private Equity· $80M
Leadership Team
Kathee Kramm
President and COO
Recent News
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