Cigna Healthcare · 7 hours ago
Client Account Support Lead Analyst - Cigna Healthcare - Remote
United States
Full-time
Remote
Mid Level
$66K/yr - $110K/yr
3+ years expCigna Healthcare is dedicated to improving the health and vitality of those they serve. As a Client Account Support Lead Analyst, you will oversee the full client onboarding journey, drive conversations, and ensure smooth transitions for clients. You will lead initiatives that enhance team outcomes and collaborate closely with Sales and cross-functional teams to execute implementation tasks.
Hospital & Health Care
Responsibilities
Own a book of business and lead the full implementation lifecycle for Client Operations
Partner with Sales during the RFP process to understand client intent, assess feasibility, and explain benefit design implications
Create and maintain Administrative Summary and Structure documents
Collaborate with Sales to submit non‑standard benefits to the Product Benefit Advisory Board and ensure coordinated benefit design
Lead a cross‑functional matrix team to execute implementation tasks, including benefit build, structure build, work orders, eligibility, ID cards, billing, banking, and scheduling
Deliver clear, ongoing status updates to clients and internal partners; identify, negotiate, and resolve issues related to implementation, plan design, and deliverables
Qualification
Required
High School Diploma or GED required
3+ years of work experience with Healthcare and Benefits Management products, required
3+ years of external client‑facing experience in account management, client services, sales, and/or implementation, required
3+ years of experience successfully managing projects and/or stakeholders required
Strong analytical skills, with the ability to identify root causes and solve complex problems, required
Proficiency with multiple software and system-based applications, including database and spreadsheets (Salesforce, Word, Excel, PowerPoint, tracking systems), required
Strong verbal and written communication and organizational skills to effectively engage with all levels and functions across the organization, required
3+ years of proven experience presenting to and communicating with external clients and producers, required
External applicants must have prior experience with 'The Cigna Group'
Willingness to work a flexible schedule as needed to accommodate business needs, required
Ability to travel 25%, required
Preferred
Bachelor's degree in business administration, business communication, marketing, or other appropriate professional degree, preferred
PMP/Six Sigma, preferred
Benefits
Medical
Vision
Dental
Well-being and behavioral health programs
401(k)
Company paid life insurance
Tuition reimbursement
A minimum of 18 days of paid time off per year
Paid holidays
Company
Cigna Healthcare
We are a health benefits provider that advocates for better health through every stage of life.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Laura Cascudo
CEO Communications Operations / Communications Operations Director
Stephanie Bobb
CEO Communications Operations Lead
Recent News
Hartford Business Journal
2025-10-07
2025-10-06
Company data provided by crunchbase