Moncler · 11 hours ago
Regional Client Development Manager, East
New York, NY
Full-time
Hybrid
Mid, Senior Level
$120K/yr - $130K/yr
5+ years expMoncler is a luxury fashion brand, and they are seeking a Regional Client Development Manager to enhance client experiences across multiple retail locations. This role involves leading client relations strategies, educating teams, and executing personalized outreach initiatives to drive client loyalty and business growth.
BeautyBrand MarketingFashionJewelryShipping
Responsibilities
Lead the store’s client development vision, focusing on retention, upgrades, reactivation, and acquisition
Analyze CRM reports to identify high-potential clients, lapsed behaviors, and opportunity clusters
Collaborate with Store Managers and Directors to design and implement targeted outreach plans and personalized follow-up strategies based on client enrichment preferences, purchase patterns, and lifecycle stage
Establish and monitor weekly and monthly client goals for each associate, with a strong emphasis on conversion, retention, and the acquisition of new clients
Develop and execute strategies to elevate the client experience both at the store level and regionally, ensuring consistency and excellence in service delivery
Educate the team on how to interpret CRM profiles and client data to plan strategic, high-quality outreach with precise timing
Coach Client Advisors on building their “client book,” crafting personalized outreach messages, and conducting elevated, client-focused appointments
Lead regular workshops and on-the-floor coaching sessions to instill a client-first mindset and promote proactive selling behaviors
Support Morning Briefs with clear outreach actions, celebrating successes, and reinforcing best practices
Ensure that all stores are equipped with the necessary tools and resources to provide a seamless and exceptional client journey
Plan and execute boutique-level activations and elevated client moments based on real-time client data
Collaborate with Training and Merchandising teams to ensure the right collections are featured and that teams have the product insights needed to elevate client interactions and create compelling reasons for driving foot traffic
Guide the team in selecting clients for event invitations based on spending history, product interest, and potential
Lead client outreach initiatives, including exclusive invitations and personalized follow-ups, ensuring the highest level of engagement and client retention
Work closely with marketing and retail teams to craft unique client experiences that align with regional and seasonal campaigns
Track and analyze the ROI of client events, measuring their impact and using insights to refine and optimize future initiatives
Partner with Visual Merchandising and Store Operations to ensure all activations meet the Moncler brand standard
Track client retention rates, proactive business, prospects, event success, and feedback metrics to drive continuous growth in client satisfaction and loyalty
Analyze client insights and sales data to uncover opportunities for service enhancements and tailored offerings
Prepare and present regular reports to senior leadership, highlighting client relations activities, challenges, and successes within the region
Leverage data-driven insights to inform decision-making and continuously refine client engagement strategies
Lead and motivate the Client Relations teams across the region, cultivating a culture of exceptional service and client-first values
Provide ongoing coaching and training on client relationship best practices, luxury sales techniques, and service excellence
Partner with store management to ensure all client-facing employees consistently embody the Moncler Way
Collaborate with the Sales, Visual Merchandising, and Operations teams to ensure that client needs and expectations are met seamlessly across all touchpoints
Demonstrate a collaborative, team-oriented approach, actively supporting activities that contribute to overall business goals
Foster a positive and respectful work environment, encouraging open communication and cooperation across teams and with management
Uphold company policies and procedures, setting a professional example in conduct and performance
Maintain high standards of customer service, integrity, and professionalism in all interactions
Perform additional responsibilities as assigned by management in support of team and company objectives
Qualification
Required
Bachelor's Degree or equivalent experience
Minimum 5 years of experience in client relations management, with a proven track record of client retention and service excellence (preferred industries are luxury retail and hospitality)
Retail management experience is plus
In-depth understanding of luxury client behavior and expectations
Expertise in crafting meaningful experiences that drive client loyalty and lifetime value
Experience in analyzing CRM data and translating insights into actionable plans
Skilled in identifying whitespace opportunities and unlocking new revenue streams
Natural coach and influencer, capable of inspiring and elevating store performance
Proficient in leading training sessions, workshops, and field immersions
Empowers teams through education, fostering growth and independence rather than directive leadership
Polished communicator, adept at influencing cross-functional partners and aligning teams
Comfortable presenting to senior leadership and engaging with store teams
Strong business acumen, with the ability to align client KPIs with commercial goals
Highly organized, with the ability to manage multiple initiatives across various markets
Exceptional planning, calendarization, and follow-through capabilities
Proven track record of managing events and localized activations from ideation to execution
Demonstrates agility and diplomacy in a fast-paced, matrixed organization
Strong alignment with Moncler's brand ethos, vision, and elevated aesthetic
Exhibits impeccable taste, tone, and cultural fluency in all activations
Consistently serves as a brand ambassador in all internal and external interactions
Benefits
Annual bonus
Comprehensive benefits package including medical, dental, vision, short and long-term disability
Paid parental leave
11 paid holidays
Accrue up to 120 hours of paid vacation time
2 personal days
Employee discounts
Retirement plan with employer contribution
Company
Moncler
Moncler is a global brand that offers multi-category fashion products for men and women.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$608.69MKey Investors
EurazeoThe Carlyle Group
2024-12-05Acquired
2016-07-28Post Ipo Equity
2013-12-16IPO
Leadership Team
Remo Ruffini
Moncler Chairman and CEO
Danilo Carfi
Head of Technology - CTO
Recent News
2026-01-22
WSJ.com: US Business
2026-01-22
2026-01-20
Company data provided by crunchbase