Travelers · 4 hours ago
Associate IT Ops Specialist - Data Center Hardware- 3rd Shift
Norcross, GA
Full-time
Onsite
Entry Level
$58K/yr - $96K/yr
1+ years expTravelers is a well-established property casualty insurer with a commitment to customer care and community support. The Associate IT Ops Specialist will provide support for various technologies in IT Operations, ensuring high levels of customer service and satisfaction while resolving incidents and issues related to data center hardware.
Auto InsuranceInsuranceProperty Insurance
No H1B
Responsibilities
Provides support for at least one product and/or tool in the Host, Distributed, Network, Voice and Printing environments
Resolves incidents and issues associated with Host, Distributed, Network, Voice, Tape and/or Output Processing products and/or tools with direction from senior specialists and/or management and escalates incidents/problems when necessary by following established processes and procedures
Provides quality customer service to all areas within IT Operations as well as the entire IT organization and business customers
Provides technical assistance to senior team members when complex problems and/or issues are escalated
Executes changes relating to Host, Distributed, Network, Output Processing or Voice to include product database administration, hardware and software installations, upgrades, removals, reconfigurations, repairs and/or re-cabling
Position may be in a 24/7 operation and require alternative work schedules
Position may require on-call support
Perform other duties as assigned
Qualification
Required
1 year experience in at least one technology, Distributed, Network, Host, and/or Voice
Prior technical experience in operations
Ability to be proficient in at least one product, tool and/or process in one discipline
Able to resolve routine problems with some supervisory direction
Position may require a working knowledge of at least one aspect of output processing, printing, assembly, and USPS pre-processing, as well as knowledge of output quality and document integrity control systems
Must be able to lift 50lbs and climb ladders
Demonstrates a balanced view of own strengths and weaknesses
Leverages strengths and works to improve in or manage areas of weakness
Able to learn and apply new concepts
Has a fundamental working knowledge of both the business area of assignment and how IT impacts specific business areas as it relates to job responsibilities
The individual must be able to initiate solutions to routine technical problems and deficiencies
Must be able to resolve less complex problems in at least one discipline
Escalate problems to management and involve expert technicians when the situation warrants according to established procedures
Presents new ideas to automate manual processes for improving processing integrity and increase environmental stability and reliability
Good written and oral communication skills
Works well in a team environment
Adapts well to changing priorities
Able to complete routine tasks within established timelines
High school diploma or equivalent
Able to work independently
Benefits
Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company
Travelers
Travelers provides insurance coverage to protect the things that are important to you – your home, your car, your valuables and your business.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-03-22IPO
Leadership Team
Dan Frey
Executive Vice President and Chief Financial Officer
Beth Maerz
SVP, Customer, Strategy and Innovation
Recent News
2026-01-22
2026-01-22
Company data provided by crunchbase