Sylvan Learning · 10 hours ago
Test Center Administrator (Prometric)
Diamond Bar, CA, 91765, US
Full-time
Onsite
Entry Level
1+ years expSylvan Learning is a leader in technology-enabled assessment services, and they are seeking a Test Center Administrator to ensure the integrity of their testing services. The role involves proctoring and controlling the computer-based test center environment, greeting candidates, verifying identification, and maintaining Prometric policies and guidelines.
EducationFranchiseKnowledge ManagementTutoring
Responsibilities
Controlling test area by maintaining a working knowledge of policies, practices and procedures
Greet examinees and verify identification
Register and prepare candidate scorecards
If applicable, collect candidates biometric information (collect fingerprints)
Monitor candidates as they complete their exam
Resolve candidate issues or report them to the appropriate supervisor
Protect security of all computer software in Test Center environment
Report any occurrences which fall outside company guidelines to corporate management
Manage incidents of unacceptable identification or authorization on behalf of clients
Manage misconduct such as security breaches or inappropriate conduct of candidates
Reboot computer servers and reset passwords when necessary
Ensure test center environment is maintained to ensure a safe and comfortable testing experience
Qualification
Required
High School Diploma required
One to two years of customer service experience
Ability to read and interpret documents such as operational and maintenance instructions
Ability to write detailed reports and correspondence
Exposure to Microsoft windows based computer applications
Visual requirements include the ability to adjust or focus computer screens and view testing room while proctoring
Experience using internet browser
Preferred
college experience preferred
Company
Sylvan Learning
Sylvan Learning is the nation's leading provider of supplemental and enrichment education programs for students of all ages and levels.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2021-09-27Acquired
Leadership Team
John McAuliffe
CEO
Missy Roh
Owner/CEO
Recent News
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