Fairmont Hotels & Resorts · 8 hours ago
Director, Event Sales & Services
Sonoma, CA
Full-time
Onsite
Director/Executive
$120K/yr - $130K/yrFairmont Hotels & Resorts is a leading hospitality company, and they are seeking a Director of Event Sales & Services for their Fairmont Sonoma Mission Inn & Spa. In this role, you will lead the Event Sales and Services teams to orchestrate unforgettable events, ensuring exceptional guest experiences and maximizing profitability through strategic management and client relationships.
HospitalityResorts
Responsibilities
Lead, mentor, and manage the Event Sales and Services teams, including recruitment, onboarding, performance management, and professional development
Build a motivated, cohesive, and service‑focused team through coaching and ongoing training
Develop and implement strategies to achieve or exceed catering revenue goals through effective forecasting, budgeting, and yield management
Maximize profitability through strategic evaluation of business opportunities, optimal function space utilization, and careful management of catering mix and room rental revenue
Collaborate with the Director of Sales & Marketing on annual business planning, budgeting, performance metrics, and targeted marketing initiatives
Identify market trends, competitive insights, and client feedback to adjust sales approaches and maintain a strong competitive position
Build and maintain strong client relationships from inquiry through post‑event follow‑up, ensuring personalized luxury service and encouraging repeat and referral business
Conduct site inspections, client meetings, and sales presentations as needed
Ensure the timely creation and accurate distribution of event orders, conference agendas, contracts, and detailed event resumes
Ensure function rooms and event spaces are maintained to luxury standards and prepared for all meetings and events
Partner closely with Culinary and Operations to design customized menus and elevated event solutions
Develop, implement, and uphold departmental SOPs, ensuring seamless communication between sales and operations teams
Participate in key hotel meetings and represent the Events & Catering department within the hotel and local community
Collaborate with Marketing on targeted promotions, campaigns, and brand‑building initiatives for catering and group business
Prepare and manage departmental budgets, forecasts, and reporting
Support broader hotel initiatives and assist in overall management responsibilities
Ensure compliance with hotel standards, policies, and procedures
Other duties as assigned
Qualification
Required
Previous experience in a senior event services leadership role in a luxury hotel required
Demonstrated track record of successfully planning and executing events with meticulous attention to detail
Ability to prioritize guest needs, maintaining composure and professionalism in all interactions, while ensuring exceptional service delivery
Strong interpersonal and communication skills to liaise with clients, vendors, sponsors, and internal stakeholders
Proficiency in Sales & Catering software, Property Manager Systems (preferably Opera Cloud), and Windows-based applications
Extensive experience in Food & Beverage operations, with a broad understanding of culinary and service aspects
A degree in Hotel/Restaurant Management or a related discipline is considered an asset
Benefits
Employee discounts on hotel rooms, dining, and spa experiences at Accor and Fairmont properties worldwide
Flexible and competitive healthcare benefit plans designed to meet the unique needs of you and your family, starting the first of the month following 30 days of employment
401(k) plan with a 100% match on the first 4% of employee contributions
Learning programs to promote growth and development unlocking your full potential
Opportunity to develop your talent and grow within your property and across the world
Ability to make a difference through our Corporate Social Responsibility activities
Company
Fairmont Hotels & Resorts
Located in the heart of each destination we call home, a stay at any Fairmont hotel is truly unforgettable.
Founded in 1907
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2015-11-25Acquired
Leadership Team
Isabel Chung
Executive Chef - Fairmont Empress
Recent News
2026-01-11
The Magnificent Mile Association
2025-11-11
Business Insider
2025-11-08
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