Harris Teeter · 18 hours ago
Assistant Customer Service Manager
Cary, NC
Full-time
Onsite
Entry, Mid Level
$18/hr - $21/hr
1+ years expHarris Teeter is seeking an Assistant Customer Service Manager to supervise up to 120 associates in the Customer Service Department. The role involves overseeing the direction, coordination, and evaluation of customer service and accounting departments while ensuring compliance with company policies and standards.
E-CommerceFood and BeverageGroceryPharmaceutical
Responsibilities
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office
Is responsible with the overall direction, coordination, and evaluation of these departments
Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards
Responsibilities will include performing floor monitor duties, interviewing and training associates; planning, assigning, and directing work; assist in appraising performance; rewarding and disciplining associates; addressing complaints and resolving problems
Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed
Provide immediate coaching/feedback to associates who are not in compliance with expectations
Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate
Qualification
Required
Supervise up to 120 associates in the Customer Service Department [cashiers, baggers, customer service clerks] and accounting office
Responsible with the overall direction, coordination, and evaluation of these departments
Carry out supervisory responsibilities in accordance with Harris Teeter's policies and standards
Perform floor monitor duties
Interviewing and training associates
Planning, assigning, and directing work
Assist in appraising performance
Rewarding and disciplining associates
Addressing complaints and resolving problems
Ensure that all items listed on the Customer Service Store Visit Audit and Loss Prevention Front End Audit are performed
Provide immediate coaching/feedback to associates who are not in compliance with expectations
Perform duties of customer service clerks, accounting office associates, cashiers, and baggers as appropriate
Commitment to unparalleled customer service
Excellent communication and interpersonal skills
Willingness and desire to advance stores current position in the community through involvement in local activities
Willingness to participate in customer service training and orientation and to work with the team to increase customer satisfaction and sales
Flexible enough to manage multiple tasks
Work effectively under pressure and with distractions
Demonstrate patience when interacting with the Customer Service associates and customers
High school diploma or general education degree (GED); or one to three years related experience and/or training; or equivalent combination of education and experience
Commitment to unparalleled customer service
Willingness to participate in and successfully complete required training and to work with the team to increase customer satisfaction and sales
Benefits
401(k) matching
Dental insurance
Employee discount
Flexible schedule
Health insurance
Paid time off
Parental leave
Tuition reimbursement
Vision insurance
Company
Harris Teeter
The dedication to our shoppers dates back to 1960 when our company was formed through the merger of two regional grocery stores committed
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2013-07-09Acquired
Leadership Team
W
William Thomas Harris
founder
W
Willis L. Teeter
Founder
Recent News
2025-11-10
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