The Reach Key West, Curio Collection by Hilton · 1 day ago
Complex Event Manager - Casa Marina Key West, A Curio Collection by Hilton
Key West, FL
Full-time
Onsite
Entry, Mid Level
1+ years expThe Reach Key West, Curio Collection by Hilton is seeking a Complex Event Manager to join their Catering and Events team at the newly renovated Casa Marina. In this role, you will manage the execution of events and oversee group room blocks, acting as the primary liaison between clients and the hotel to ensure seamless coordination during on-site events.
Hospitality
Responsibilities
Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
Directly serve on site group and catering customers in a proactive manner
To organize, plan and prioritize your duties by developing plans and goals
Timely communication to internal and external clients via telephone, email, written documents or in person
Demonstrate knowledge of job systems, products, booking systems, and processes
Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
Selling and influencing both internal and external clients
Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
Participate in customer site inspections and assist with the sales process as necessary
Other duties as necessary based on business needs
Regular attendance
Qualification
Required
Minimum Years of Experience: one (1) year Hospitality related experience at manager level
Previous hotel experience, preferably in Weddings and Corporate events
Ability to work comfortably in warm conditions
Demonstrate knowledge of job systems, products, booking systems, and processes
Regular attendance
Preferred
Both Delphi and OnQ experience is highly preferred
Knowledge of the hotel property management systems (Delphi.fdc)
Relevant degree, in business development or other relevant business field, from an academic institution (CMP, CPCE)
Benefits
Access to pay when you need it through DailyPay
Medical Insurance Coverage – for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
Available benefits may vary depending upon property-specific terms and conditions of employment.
Company
The Reach Key West, Curio Collection by Hilton
Situated on the only private natural sand beach in Key West, The Reach Key West, Curio Collection by Hilton™ offers guests a pure, authentic escape into the heart of Conch culture.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase