PNC · 18 hours ago
Operations Manager - Payoff Services - Midland
Overland Park - PNC Kansas City (KS012)
Full-time
Onsite
Senior Level
5+ years expPNC Bank is dedicated to fostering an inclusive workplace where employees can thrive. The Operations Manager for Payoff Services will be responsible for executing operating plans, managing teams, and ensuring compliance while driving process improvements and achieving business results.
BankingFinanceFinancial Services
No H1B
Responsibilities
Executes operating plan and communicates strategic direction to operations team. Responsible for one or more functions across one or more sites. Manages supervisors and/or individual contributors
Manages and is responsible for achieving desired business results. Acts as a point of escalation and resolves exceptions. May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures. Partners internally to resolve escalations and provide guidance. Interacts with external customers and/or third parties in completing transactions or resolving escalated issues
Provides coaching and development to team members. Leads staff meetings, communicates the strategic direction and translates into tactical operating plans
Provides consultation and advice to service partners and customers. Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects. Develops and/or approves standard operating procedures as appropriate. Recommends policy improvements
Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance. Manages and is accountable for risk mitigation and business resiliency activities. Verifies completeness and accuracy of procedures
Qualification
Required
5+ years of related experience
At least 2 years of previous supervisory experience
Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions
Assessing and effectively managing all of the risks associated with their business objectives and activities
Cultivates diverse teams and inclusive workplaces to expand thinking
Role models our values with transparency and courage
Takes action to drive change and innovation that will transform our business
Takes personal ownership to deliver results
Raises the bar with every talent decision and guides the achievement of all employees and customers
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Decision Making and Critical Thinking
Effective Communications
Internal Resource Coordination
Operational Functions
Problem Solving
Process Management
Standard Operating Procedures
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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