State of Oregon · 1 day ago
Branch Operations Support (Public Benefit Specialist Entry) | Bilingual English/Spanish or English/Vietnamese preferred - not required.
Salem, OR
Full-time
Onsite
Entry Level
$3,798/mo - $4,954/mo
2+ years expThe Oregon Department of Human Services is committed to equity and diversity, and they are seeking a Branch Operations Support (Public Benefit Specialist Entry) to empower individuals and families in navigating essential services. This role involves providing support, answering questions, and ensuring smooth program operations for clients involved in various benefit programs.
GovernmentNon ProfitPublic SafetySocial
No H1B
Responsibilities
Create a welcoming environment for the public with friendly, respectful, professional, and courteous service
Managing incoming mail and multiple email accounts
Answer phones with appropriate phone system when covering phones. Including answering client’s questions in regard to programs and case specific information
Explain agency notices, case and benefit issuance stats as requested by clients
Explore alternative resources appropriate for any clientele in office or on phone. Maintain resource information and provide Oregonian’s directions to access services
Complete initial computer screening to determine prior case history or current eligibility
Screen eligibility potential for all ODHS programs and provide applicants with procedural information to apply for said programs
Qualification
Required
Two years of experience working in a reception area or call center either interviewing to obtain information or providing customer service. This experience must have involved a high volume of work (e.g., data entry, assuring information on applications is complete and accurate, completing necessary documents, etc.)
An associate degree in a Behavioral Science, Social Science or a closely related field AND six months of experience working in a busy reception area or call center either interviewing to obtain information or providing customer service
An equivalent combination of education, training, and experience relative to the class concept
Experience effectively communicating, managing multiple priorities in a fast-paced environment, and maintaining attention to detail
Experience actively implementing equitable practices and applying diversity, equity, and inclusion principles effectively
Experience with scheduling appointments for individuals in crisis while managing a high-volume workload with multiple competing deadlines
Experience with high intensity environments requiring deescalation skills, demonstrated through regular engagement with a diverse population and consistent resolution of crisis related interactions
Experience with gathering customer information to assess needs and match appropriate services
Experience with quickly learning new tasks, processes, and systems with efficiency and accuracy
Preferred
Bilingual English/Spanish or English/Vietnamese preferred - not required
Benefits
ODHS Employee Resource Group communities that promote shared learning.
Cost of Living Adjustments.
Annual salary increases (until you reach the top of the listed salary range).
Amazing benefits package.
Possible eligibility for the Public Service Loan Forgiveness Program.
Company
State of Oregon
Official LinkedIn page for the state of Oregon. Oregon is a state in the Pacific Northwest region of the United States.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
William Wise
Chief Executive Officer
Kate Nass
Chief Financial Officer
Recent News
2025-05-04
Company data provided by crunchbase