HungryPanda Ltd 熊猫外卖 · 1 day ago
Delivery Operations/ Recruitment&Onboarding - Mandarin Speaking
Queens, NY
Full-time
Hybrid
New Grad, Entry LevelHungryPanda is the largest overseas Asian food delivery platform, founded in 2017 and serving millions of users worldwide. They are seeking a Delivery Operations/Recruitment & Onboarding professional to manage the recruitment and onboarding processes for delivery drivers, ensuring operational readiness and a smooth experience for new hires.
Computer Software
Responsibilities
Manage the full-cycle recruitment process for delivery drivers, including candidate communication, initial screening, eligibility verification, and hiring follow-ups
Support and maintain driver recruitment channels (e.g., online platforms, referrals), improving recruitment efficiency and candidate quality
Partner with regional operations teams to understand driver demand and support workforce planning to ensure adequate delivery capacity
Coordinate and execute driver onboarding processes, including document collection, identity and qualification verification, system entry, and account setup
Guide new drivers through onboarding materials, app usage, and basic operational procedures to ensure readiness for delivery work
Ensure onboarding processes comply with internal policies and applicable local regulations
Serve as the primary point of contact for drivers during the recruitment and onboarding stages, addressing questions related to onboarding steps, system access, and basic policies
Maintain clear, timely, and professional communication to deliver a positive driver onboarding experience
Collaborate cross-functionally with Operations, Marketing, and other internal teams to support driver activation and engagement
Track and maintain recruitment and onboarding metrics such as conversion rates, onboarding timelines, and driver activation status
Identify process gaps and provide recommendations to improve recruitment efficiency and onboarding effectiveness
Qualification
Required
Strong communication and coordination skills, with the ability to work effectively with drivers and internal stakeholders
Highly organized and detail-oriented, capable of managing multiple recruitment and onboarding workflows simultaneously
Fluency in both English and Chinese (written and spoken) is required
Able to work in a fast-paced environment and adapt to changing recruitment demands
Willingness and ability to commute to New York office locations (Brooklyn 10%, Manhattan 40%, and Queens 50%) on a rotating basis
Company
HungryPanda Ltd 熊猫外卖
Founded in 2017, HungryPanda is currently the largest overseas Chinese food delivery company.
Founded in 2017
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$274.99MKey Investors
Mars Growth CapitalPerwynKinnevik
2024-09-30Series D· $55M
2021-12-17Series D· $130M
2020-11-29Series C· $69.99M
Leadership Team
Kelu Liu
Founder
Recent News
2025-11-25
South China Morning Post
2025-10-09
Company data provided by crunchbase