FlackTek SpeedMixer® · 8 hours ago
IT Specialist
Boulder, CO
Full-time
Onsite
Mid Level
$70K/yr - $90K/yr
3+ years expFlackTek™ is seeking an IT Specialist to join their team as the first line of support for employees. The role involves handling help desk responsibilities and providing support for Active Directory and Microsoft 365 administration.
Health CareInformation TechnologyManufacturing
No H1B
Responsibilities
Provide first-level technical support to employees via phone, email, and in-person
Troubleshoot hardware, software, and network issues
Escalate complex problems to senior IT staff or vendors when necessary
Manage user accounts, groups, and permissions
Assist with password resets, account lockouts, and access requests
Support onboarding/offboarding processes by provisioning and deactivating accounts
Provide support for Outlook, Teams, SharePoint, and OneDrive
Assist with mailbox management and distribution lists
Troubleshoot common O365 issues and escalate when needed
Maintain and update IT documentation and knowledge base
Assist with hardware setup (PCs, laptops, printers, mobile devices)
Support routine system updates and patching
Collaborate on projects and process improvements
Qualification
Required
High School Diploma
Currently holds or is working towards a degree or certification in Computer Science, Information Technology or a related discipline
3–5 years of IT support or help desk experience
Familiarity with Windows operating systems and common business applications
Basic knowledge of Active Directory and Microsoft 365 administration
Experience in PC configuration and set-up
Experience setting up and configuring networks
Strong troubleshooting and communication skills
Ability to prioritize tasks and work independently
Technical aptitude
Ability to work independently, with minimal direction as a highly motivated self-starter and within a team-oriented culture
Team oriented and able to develop positive relationships with coworkers and other parties involved
High attention to detail
Ability to analyze problems and develop effective solutions at both strategic and functional levels
Proactively identify problems and collaborate with management on implementing possible solutions
Proficiency in word processing, spreadsheet, presentation, project management, enterprise resource planning, database, and specialized engineering application software
Ability and willingness to abide by set policies and/or safety programs established by FlackTek, our clients, and/or regulatory agencies which govern our performance and behavior in the normal course of our work while on FlackTek or the client's property or job site
Excellent written and verbal communication skills required
Energetic and eager to tackle new projects and learn new skills
Strong organizational and time management skills
Ability to successfully plan and implement objectives within established timelines and work schedules
Demonstrate behavior consistent with company values
Must be able to work in the U.S without sponsorship
Preferred
Experience with ticketing systems (e.g., Autotask, ServiceNow, Jira, Zendesk)
Knowledge of networking fundamentals (TCP/IP, DNS, DHCP)
Exposure to endpoint security tools and practices
Customer service mindset with patience and professionalism
Company
FlackTek SpeedMixer®
Headquartered in Landrum, South Carolina, FlackTek Inc. has been providing mixing solutions since 1996.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase