Freeman Company · 19 hours ago
Creative Content Operations Sr Manager
Detroit, MI
Full-time
Hybrid
Senior Level, Lead/Staff
8+ years expFreeman Company is a leading global brand experience agency specializing in award-winning experiences. They are seeking a Content Operations Sr. Manager to build and lead the operational infrastructure for their Content & Multimedia department, ensuring efficiency and clarity within the creative team.
Event ManagementEvents
Responsibilities
Own the resourcing function for design, video, motion, editorial, and production teams
Manages allocation, capacity and utilization of internal and freelance creative talent across multiple projects and timelines
Maintains clear reporting, accounting and action items for all stakeholders
Maintains and grows healthy freelancer network and vendor relationships; manages onboarding, contracts, access, and rate negotiations
Develop staffing models to forecast resource needs and collaborate with creative leads to ensure appropriate staffing for upcoming work
Supports budget oversight for creative resources, ensuring allocation aligns with project scopes and cost expectations
Review, update and build end-to-end workflows for RFP responses, project intake, scoping, brief development, reviews, approval, delivery and media management
Standardizes processes and (templates, SOPs, checklists, guidelines) to improve operational consistency and quality
Suggests recommendations for new operational tools and systems
Supports project-specific operational tasks
Identify bottlenecks and continuously optimize team operations and utilization
Lead weekly ops, resourcing, and production meetings
Track project budgets, departmental spend, freelance costs and operational KPIs
Serve as an operational touchpoint between all relevant in-house teams, supporting smooth cross-department communication and alignment on agendas
Maintain team documentation, operational playbooks, and onboarding materials
Monitors utilization, and associated budgets; identifies opportunities and implements strategies that streamline or optimize resourcing and operations
Qualification
Required
8–12+ years of experience in operations, project management or traffic/resourcing within a creative, content, production, or agency environment
Proven experience overseeing resourcing for multidisciplinary, motion-first media design teams
Strong background implementing processes, tools, and management frameworks for creative or content operations
Familiarity with resource management, project tracking, and media production tools
Experience managing budgets, forecasting staffing needs, and reporting on operational KPIs
Comfortable working in a fast-paced, high-volume environment where agility is essential
Benefits
Medical, Dental, Vision Insurance
Tuition Reimbursement
Paid Parental Leave
Life, Accident and Disability
Retirement with Company Match
Paid Time Off
Company
Freeman Company
Freeman is a global leader in events, on a mission to redefine live for a new era.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Jenny Burr
VP, Business Planning and Event Execution
Carrie Freeman Parsons
Chairman Of The Board
Recent News
2025-12-09
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