LeanTaaS · 2 hours ago
Client Outcomes Manager, iQueue for Operating Rooms
United States
Full-time
Remote
Senior Level
$90K/yr - $125K/yr
5+ years expLeanTaaS is a growth stage company that creates software solutions to transform hospital and infusion center operations. The Client Outcomes Manager will focus on maximizing customer value through relationship management and understanding operational needs, while also advising on product enhancements and supporting customer success.
Health CareInformation TechnologyMachine LearningPredictive AnalyticsSoftware
No H1B
Responsibilities
Establish and maintain strong relationships with customer executive teams through quarterly business reviews and other relationship management strategies
Articulate the benefits of our products to a variety of stakeholders - this includes explaining the financial return-on-investment to hospital CFOs, as well as educating other hospital leaders on operational improvements that can’t always be quantified
Help refine our product vision and strategy by continuously educating inbound product managers on your customers’ stories and pain points and contributing detailed feature ideas to the product roadmap
Ensure our newest product enhancements are adopted at your customer sites. Our product is growing rapidly and you will be responsible for providing your customer with the latest tools that we offer
Advise your customers on how to solve all operational challenges they face in their perioperative departments. Our customers rely on us to guide them using a combination of software solutions and best practices from our experience with leading health systems across the country
Build and run analytics to track customer operations and performance, helping them identify and resolve potential problems before they arise
Partner with our Account Managers to help them identify opportunities to grow our presence at the health systems that use our products
Work with marketing to produce case studies, customer videos, and presentations for industry events to highlight the results you’ve helped your customers achieve
Provide exceptional support to your customers, including training on new features and functionalities and addressing ad-hoc needs as they arise
Qualification
Required
Bachelor's degree in health sciences, engineering, business administration, or related field, or equivalent years of related experience
5+ years of professional experience in a client- or customer-facing role within the healthcare industry, with a thorough understanding of hospital operations. This could include healthcare management consulting, customer success, project management, or direct experience working for a health system
A drive to constantly learn and improve without waiting to be told what to do. We will provide you with the tools you need to be successful if you are willing to take charge of your growth
A results-driven attitude and willingness to take accountability for your work output and for the success of your customers
A background in process improvement, software implementation and/or other customer-facing experience at a high-growth software company
Experience working with C-suite executives or other high level leadership professionals
Excellent communication and organizational skills (how you write your resume and approach us is a good litmus test)
Strong project management skills, including managing multiple projects, coordinating cross functioning teams with dynamic deadlines
Experience with data analysis using any tools (e.g., Excel, Tableau)
Ability to consistently work Central or East Coast hours, with flexibility to support customers across all U.S. time zones
Ability and willingness to travel 25-50% of the time
Preferred
Experience in working with perioperative environments
Experience working on healthcare products
Experience with data or analytics products
Experience working on enterprise software products
Benefits
401(k) Match
Comprehensive healthcare benefits
Generous Paid Time Off and Parental Leave
Monthly reimbursement for Skill Building
Monthly reimbursement for Wellness, Transportation, and/or Home Office
Education Reimbursement for select courses/programs
Company
LeanTaaS
LeanTaaS is a software company that uses advanced data science to significantly improve the operational performance of hospitals and clinics
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$237.75MKey Investors
Insight PartnersGoldman Sachs Merchant Banking DivisionSedgwick Claims Management Services
2022-06-06Acquired
2020-12-10Series D· $130M
2019-12-12Series C· $40M
Leadership Team
Mohan Giridharadas
Founder/CEO
Ana Sirbu
Chief Financial Officer
Recent News
2025-12-24
2025-10-30
2025-10-03
Company data provided by crunchbase