UGA Finance · 13 hours ago
Account Servicing Representative I
Parkville, Missouri
Full-time
Onsite
Entry Level
1+ years expUGA Finance is seeking an Account Servicing Representative I to drive collections performance while ensuring exceptional customer interactions. The role involves handling inbound and outbound customer calls to resolve concerns and verify consumer information, all while maintaining compliance with regulatory requirements.
Financial ServicesInsurance
Responsibilities
Handle incoming and outgoing calls to customers with current and past due accounts and leave messages as necessary
Provide excellent service to consumers to create a memorable experience
Answer consumer questions regarding problems with their accounts
Arrange for debt repayment or establish repayment schedules
Perform skip tracing to locate assets and consumers
Negotiate repayment with consumers by asking questions and offering applicable solutions
Effectively transfer misdirected customer requests to an appropriate party and contribute ideas on ways to resolve problems to better serve the customer
Maintain broad and in-depth knowledge of client products and services
Qualification
Required
High school diploma or equivalent required
Excellent organizational and time management skills
Excellent verbal and written communication skills, including active listening
Excellent customer service skills; service-oriented and able to resolve customer grievances
Strong interpersonal skills with a proven ability to collaborate with a team
Demonstrated critical thinking and problem-solving skills
Proficient in Microsoft Office Suite or related software
Basic understanding of clerical procedures and systems such as recordkeeping and filing
Complete all required training as assigned
Ability to work assigned shift
Ability to work in a shared office, private office, and/or cubicle in accordance with job duties and responsibilities
Ability to be on location for client services for all work hours
Effective with shifting roles, responsibilities, and expectations in a changing work environment
Ability to see computer screen, read, and complete forms
Ability to lift up to 10 pounds with the ability to push, pull, bend, reach, and sit
Ability to sit for prolonged periods of time/work at a desk
Ability to answer the phone in a busy environment – hear callers and be responsive
Ability to work in a high intensity/fast paced work environment and be able to multi-task and prioritize
Preferred
1+ year contact center experience preferred
Benefits
Employer-subsidized health insurance
Dental and vision insurance
Voluntary life and short-term disability insurance
Simple IRA with a 3% match
Paid Time Off
Company
UGA Finance
UGA Finance is a financial company providing financing and servicing for unsecured lending.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Edward Vasques
Chief Executive Officer
Mark Schmitz
Retired Chief Financial Officer
Company data provided by crunchbase