Ghirardelli Chocolate Company · 14 hours ago
Restaurant & Retail Manager - Ghirardelli Square
San Francisco, CA
Full-time
Onsite
Entry, Mid Level
$62K/yr - $70K/yr
2+ years expGhirardelli Chocolate Company is seeking a Restaurant & Retail Manager to oversee store operations and uphold the company's high standards. The Manager is responsible for delivering excellent customer service, maximizing financial returns, and fostering a positive work environment for employees.
Consumer GoodsFood and BeverageManufacturing
Hiring Manager
Shelbi Di Luca
Responsibilities
Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience
Effectively prioritizes daily store activities in conjunction with general manager
Upholds the values of exemplary customer service by modeling behavior and leadership
Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
Responds in a timely manner to all escalated customer service issues
Maintains high standards of cleanliness, food/product safety, and branding requirements
Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
Assists General Manager in establishing store plans that are attainable and growth-oriented
Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices
Qualification
Required
High school diploma or GED required, Associate or higher degree desirable
2+ years of related experience in a fast-paced restaurant or retail environment at a managerial or supervisorial level
Ensures the well-being of store and its employees through effective management of safety and risk, including prevention, escalation, and response
Effectively and timely communicates with all levels of the organization by following company standards of team-building, recognition, and professionalism
Works closely with store personnel, general manager, store and division management teams, and Ghirardelli corporate liaisons, such as human resources, finance, and payroll
Ensures excellence in operations by maximizing sales driving opportunities and efficiencies for the guest experience
Effectively prioritizes daily store activities in conjunction with general manager
Upholds the values of exemplary customer service by modeling behavior and leadership
Monitors sales and labor cost issues with a goal to maximize profitability without sacrificing customer service
Responds in a timely manner to all escalated customer service issues
Maintains high standards of cleanliness, food/product safety, and branding requirements
Properly uses POS system and its functionality, including payroll, inventory management, cost of goods sold, gross profit, and customer service
Assists General Manager in establishing store plans that are attainable and growth-oriented
Helps maintain inventory levels at optimum efficiency through order placement with vendors and appropriate corporate personnel
Assists with payroll, scheduling, interviewing, selection, in-service training, and separation management under the auspices of the general manager and in conjunction with the human resources and payroll departments
Develops store personnel, including store supervisors, using coaching, mentoring, and empowerment practices
Occasional to Constant Repetitive Fine Manipulation (keyboarding, ten key, writing)
Rare to Occasional Simple Grasping
Rare to Occasional ability to lift and carry up to 50 pounds
Occasional to Constant Sitting
Occasional to Constant Walking
Occasional to Constant Standing
Rare to Occasional twisting of the neck and waist
Rare to Occasional Reaching at or below the Shoulder level
Ability to travel to various locations across the country
Occasional to Frequent usage of verbal communication equipment (telephone, radio, cellular)
Rare to Occasional Squatting/Bending/Stooping/Stretching
May be required to travel to different store locations for training purposes
Company
Ghirardelli Chocolate Company
Founded in 1852, the Ghirardelli Chocolate Company is a manufacturer and marketer of premium chocolate products.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown1996-03-05Acquired
Leadership Team
Joel Burrows
President and CEO
Recent News
Morningstar.com
2025-12-19
Morningstar.com
2025-12-18
Company data provided by crunchbase