Drop Ship Operations Specialist jobs in United States
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evo · 14 hours ago

Drop Ship Operations Specialist

positionUnited States
timeFull-time
remoteRemote
seniorityEntry Level
money$23/hr - $26/hr
date2+ years exp

evo is a leading multi-channel retail brand focused on community and the outdoor lifestyle. They are seeking a detail-oriented Drop Ship Operations Specialist to manage and optimize drop shipping operations, ensuring seamless order fulfillment and maintaining strong supplier relationships.

ApparelE-CommerceEventsFashionRetailSporting GoodsSports
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Work & Life Balance

Responsibilities

Monitor order status from placement through delivery, proactively addressing any delays or issues
Coordinate with suppliers to ensure timely fulfillment and accurate shipping information
Manage order exceptions, cancellations, and modifications efficiently
Establish and maintain strong working relationships with drop ship vendors and partners
Monitor supplier performance metrics, including on-time delivery rates, fulfillment rates, and accuracy
Conduct regular performance reviews and address issues through corrective action plans
Onboard new suppliers and ensure they meet operational standards and requirements
Maintain accurate product availability data across all drop ship suppliers
Coordinate with suppliers to update inventory levels, pricing, and product specifications
Flag discontinued items and work with merchandising teams on replacements
Ensure product information accuracy across all sales channels
Collaborate with customer service teams to resolve drop ship-related inquiries and issues
Investigate and resolve shipping discrepancies, damages, and quality complaints
Maintain communication standards that ensure positive customer outcomes
Identify opportunities to streamline drop ship processes and improve operational efficiency
Generate regular reports on key metrics including order volume, fulfillment rates, and supplier performance
Analyze data to identify trends, problems, and opportunities for improvement
Document standard operating procedures and best practices

Qualification

E-commerce operationsDrop shipping knowledgeOrder management systemsAdvanced Excel skillsAnalytical thinkingProblem-solving mindsetCommunication skillsOrganizational skillsCustomer-focused approachTime management

Required

2+ years of experience in e-commerce operations, supply chain, or logistics
Strong understanding of drop shipping models and fulfillment processes
Proficiency with order management systems, ERPs, or e-commerce platforms
Advanced Excel skills for data analysis and reporting
Excellent organizational skills with ability to manage multiple priorities simultaneously
Strong written and verbal communication skills
Problem-solving mindset with attention to detail
Embodies, honors, and lives our core values: The Great 8

Preferred

Experience with specific platforms (Shopify, NetSuite, etc.)
Knowledge of EDI systems and automated order processing
Familiarity with shipping carriers and logistics software

Company

evo

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We are an outdoor retail and experiences company, focused on providing unique experiences across our locations in Canada, US, and Japan.
dateFounded in 2003
location
Seattle, Washington, USA
people-size501-1000 employees
web-link
https://www.evo.com

Funding

Current Stage
Late Stage
Total Funding
$16.86M
2024-09-13Series Unknown· $3.29M
2010-12-01Series B· $6M
2010-07-08Series Unknown· $6.58M

Leadership Team

B
Bryce Phillips
Founder & CEO
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Company data provided by crunchbase